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Digital revolution

Fraud investigations are often hampered by traditional methods of recording and transcribing interviews. Simon Jones examines the advances made in digital recording and explains how this could help insurers cut fraud bills.

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Motor insurance: Pay as you go?

Motor insurers have faced a barrage of bad publicity over the costs associated with spreading premium payments over a year, rather than in one lump sum. Jakki May reports on the issues.

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Postbox: European model unworkable in UK

Why is [DAS chief executive] Paul Asplin sounding the death knell for the UK legal expenses model (www.postonline.co.uk/1567531), when alternative UK business models are already demonstrating that add-on legal expenses can deliver both a responsive…

Phil Bird

Time for change?

Phil Bird highlights the continued cultural and philosophical divide between many underwriting and claims teams, and argues that closer working can only benefit the industry as a whole.

Mark Hodges

Interview: Mark Hodges - Back to the future

At the beginning of January, former Aviva GI boss Mark Hodges took over as chief executive officer of the insurer's UK business, a position last filled in 2007. He talks to Jonathan Swift about the decision to reinstate the role, his plans for Aviva and…

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