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Blog: What UK insurers can learn from US customer service
Nick Ashmore, head of marketing at Response Tap, reflects on what UK insurers can learn from US customer service.
Blog: Brokers, spare no (legal) expense
When a legal expenses insurance claim is declined due to poor prospects of success, brokers can still give the policyholder some help and guidance, explains Jeremy Butler, managing director of Qdos Underwriting.
Merry Christmas from Post
Infopro Digital's offices are now closed until Tuesday 2 January 2017 for the festive period. We would like to take this opportunity to wish you all a very Merry Christmas and a Happy New Year from the Post team.
A-Plan's Carl Shuker on ending dual pricing in personal lines
Those loyal to their insurer are probably paying more than they should. Carl Shuker, CEO of A-Plan, believes it’s time the market took a bold move to address the problem
Market Moves: January
The movers and shakers in insurance this month.
Interview: John Eves, Chartered Institute of Loss Adjusters
John Eves has replaced Jonathan Clarke as president of the Chartered Institute of Loss Adjusters. Eves will balance his new responsibility alongside his role as managing director of Irish loss adjusting firm, Thornton & Partners. The new Cila president,…
Analysis: Mutual benefits
With four mutuals making the UK top 20 insurers rankings for 2017 and results outperforming the rest of the market, mutuality is a sector to watch, especially as it is easier to innovate without constant shareholder pressure
Blog: The cloudbuster’s guide to surge
Technology can’t influence the weather but can change its outcomes during surge, explains Claims Consortium’s operations director Connie Beasley.
Blog: A new year resolution for the government: implement discount rate reforms without delay?
While the government is still considering reforms to the Odgen discount rate James Dalton, director for general insurance policy at the Association of British Insurers, believes insurers must keep the pressure on.
Insurers pay out £2.7bn in minor injury compensation in two years
Insurers have paid £2.7bn in minor injury compensation since the government first proposed whiplash reforms in Autumn 2015.
Apil's Brett Dixon on flying solo in court
As the industry awaits news of the Civil Liability Bill, Brett Dixon, president of the Association of Personal Injury Lawyers, argues the courts are not the place for injured people flying solo.
Justice Committee launches whiplash inquiry
The Justice Committee has launched an inquiry into the government’s proposals for raising the small claims limit for personal injury.
RSA tie up with Nationwide to add £180m of premium
RSA has launched a partnership with Nationwide Building Society that is expected to add over a million home customers to the insurer’s books.
Editor's comment: The tech revolution
While the Odgen discount rate changes hit the headlines, and terrorist attacks, the Grenfell Tower fire and the hurricanes in the US dominated the year, 2017 will definitely be remembered in the global insurance industry for its technological…
Interview: Wayne Xu, Zhong An
While all eyes are trained on the meteoric rise of Lemonade in the US, another insurtech player is causing widespread disruption in the East.
Interview: Daniel Schreiber, Lemonade
Lemonade CEO Daniel Schreiber talks about the expansion plans of the US-based start-up that uses artificial intelligence to validate claims and donates profits to charities.
Analysis: Review of the year 2017
The past year has been a stormy one for the insurance market – and not just in terms of weather: the discount rate saga and the insurance premium tax hike helped propel motor premiums to stratospheric highs. Industry figures see clearer skies, however,…
Jelf and Bluefin combined business to rebrand as Jelf
Marsh has revealed that its combined Jelf and Bluefin business will begin rebranding as Jelf from early next year.
Broker saw 5000% home insurance surge in lead up to Ophelia
Broker Cover Builder saw a 5284% surge in home insurance sales in the minutes leading up to storm Ophelia.
Legal Column: Huge changes ahead for PI claims in Scotland
The Civil Litigation Bill going through the Scottish Parliament could have a huge impact on personal injury claims, explains Kate Donachie, associate at Brodies.
Home premiums on the up as repair costs and fraud escalates
Home insurance premiums are soaring as rising inflation increases the cost of claims while fraud escalates, according to research findings.
Analysis: Home, sweet connected home
Connected devices can help underwrite and mitigate household risks, but they also open the door to cyber vulnerabilities.
This week in Post: Anti-bullying, Amex and IPOs
As the mother of a nine-year-old son who is growing up in a digital world where his life might be played out on social media I was shocked to learn that Childline held over 12,000 counselling sessions with children who were concerned about an online…
Analysis: NIHL: Make some noise
The fixed-cost regime proposed for noise-induced hearing loss claims is like music to insurers’ ears, although it comes way after the hubbub