Roundtable: Dual pricing and loyalty
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Loyal customers have long felt penalised by dual pricing. As the regulator and the government are promising to stop the practice, insurers discussed how to move the focus away from premiums to build stronger loyalty, at a roundtable organised by Post, in association with Webhelp
Irritation and resignation were present in equal measure when a group of insurers, brokers and technology specialists sat round the table just days after Citizens Advice launched its super-complaint
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