Miller’s Craven on unconscious nature of excluding behaviour

Indian white collar male worker in wheelchair having cheerful discussion leading conversation with colleague in creative office workstation beside window

As Dive In draws to a close, Natacha Craven, chief human resources officer at Miller, considers unconscious bias plus how we are all culture carriers – and responsible for making a difference to the inclusive culture of the insurance industry.

Historically, insurance attracted specific types of people from specific backgrounds, and the market is still catching up on the resulting diverse talent gap. 

While the

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