LCP’s Drummond on the power of speaking out

Catherine Drummond

Far from silencing her, Catherine Drummond, a partner at LCP, shares how the hate mail she received as an LGBT+ woman has spurred her on to encourage others to speak out and share their own experiences of barriers they have faced.

Dive in portrait

I count myself lucky that despite being an LGBT+ woman, I have personally experienced very little in the way of discrimination.

I’ve been “out” all my working life, and have experienced nothing but support, inclusion and kindness from my colleagues at LCP.

But I know I’m lucky to work for such a great company, and to have gone through life without much in the way of prejudice. Others are not so lucky and face daily abuse, bullying and harassment just by being their authentic selves.

It’s encouraging to see diversity, equity and inclusion getting increasing focus across our industry. And while diversity is starting to improve, the progress is a) too slow and b) needs to extend beyond just gender – to all aspects including intersectionality.

Sharing lived experience

My only real experience of discrimination came in the form of hate mail, which was delivered to my office last year.

Having read the letter, which targeted my sexuality, gender and appearance, I was initially shocked and upset, but this was quickly followed by a resolve to use it as an opportunity to do good.

Sharing lived experiences can really help improve awareness and understanding, increase empathy and compassion, and help allies be more effective. So I shared the hate mail, and my feelings on it, with my colleagues and on LinkedIn.

The response I got was amazing, though nothing less than I would expect from a firm that genuinely cares about its people and about its commitment to DEI. It’s spurred us all on to be even more proactive and vocal allies for minority groups, and has underlined the importance of calling out bad behaviour.

I received hate mail at my office last year. The letter targeted my sexuality, gender and appearance. I was shocked and upset, but resolved to use it as an opportunity to do good. I shared the hate mail, and my feelings on it, with my colleagues and on LinkedIn. The response I got was amazing.

I also reported the letter as a hate crime – not because I expected any action, but because I think it’s important that it feeds into the statistics that record that this is still very much a current problem that many face on a daily basis.

Making a difference

At LCP, we have been working hard over the last few years to support genuine change across our industry.

It must first start at our own door, where we nurture a people-first, diverse, equitable and inclusive workplace, supported by our four thriving, people-led networks who work together to lead a wide range of initiatives and events.

We’re proud of the recognition that we have received in this field, but recognise there’s always more to do.

In addition to our work internally, we actively participate in over 20 external groups across the industries we work in, including the Diversity Project, O:Pen, AMP, SEO, the IFoA’s Diversity Action Group, Link and Link’s Senior Advisory Board.

By collaborating with external groups, we can drive change at an industry level, share experiences and best practice, and be a visible force for good in this important area.

Looking ahead

Looking ahead, I hope to encourage others to speak out more and share their own experiences of barriers they have faced. This will help us continue to educate and encourage everyone to do more to ensure that DEI becomes a natural part of what we do each day.

We need to measure our progress through better data collection and analysis, to help us improve our understanding of what is working and what isn’t.

We all need to be more vocal, calling out injustices and bias, and evolve our approaches (to everything; from people management to product innovation and everything in between) to ensure everyone can achieve their full potential, and that as an industry, we can fully serve the needs of the diverse communities that make up our population.

Catherine Drummond is a partner at LCP

Dive In

Insurance Post is proud to be a media partner of this year’s Dive In festival and would love to hear about the experiences of people in the insurance sector relating to diversity, equity and inclusion in all its forms. Email:

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact or view our subscription options here:

You are currently unable to copy this content. Please contact to find out more.

Q&A: Lisa Bartlett, Crawford & Co

Following her appointment as chief operating officer for international operations at Crawford & Co, Lisa Bartlett explains to Tom Luckham how she plans to balance this with her dual role as president for UK & Ireland.

Big Interview: Nadia Côté and Serge Raffard, Allianz

After being named managing directors of Allianz Commercial and Allianz Personal, respectively, Nadia Côté and Serge Raffard met with Scott McGee to discuss their respective markets, how they have settled in, and where they see their businesses growing in 2024.

CII asked for answers about finances ahead of AGM

Former Personal Finance Society board member Vanessa Barnes has raised concerns about the Chartered Insurance Institute Group’s 2022 annual report ahead of the professional body's annual general meeting this afternoon.

CII faces more changes at the top

As the Chartered Insurance Institute faces its second search for a new CEO in as many years, the professional body has been hit by further resignations in key roles.

Q&A: Maddy Howlett, By Miles

After being named as James Blackham's successor, By Miles’ new CEO Maddy Howlett catches up with Scott McGee to talk through life as part of Direct Line Group, and how to stand out in a world where customers are choosing to shop around more.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here