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Headcount cuts cost insurance its human headspace

Editor’s View: After years of warning about a war for talent, Emma Ann Hughes reckons insurance bosses should think carefully before winning the cost war by replacing some of the people it spent so long trying to attract with artificial intelligence.

Big Interview: Hardeep Gulati, Duck Creek

Following Duck Creek’s acquisition of AI-native underwriting platform Send, CEO Hardeep Gulati outlines the efficiency gains he expects from bringing the businesses together and his ambitions to double revenue in the next four to five years.

Diary of an Insurer: Sedgwick’s Hugh Kennaway

From policing London's streets to handling complex global energy claims and championing the international growth of the loss adjusting profession, Hugh Kennaway, past president of the Chartered Institute of Loss Adjusters, plus managing director and…

FCA’s Knight insists CPD changes are not a relaxation

The Financial Conduct Authority’s decision to ditch its 15-hour-per-year continuing professional development requirement for insurers should not be viewed as a relaxation of standards, according to the regulator’s director of insurance, Chris Knight.

Aviva’s Blanc urges CII to ‘stay relevant’ amid AI boom

Aviva Group CEO Amanda Blanc has urged the Chartered Insurance Institute to lean into the “extraordinary opportunity” but stave off the real “threat of irrelevance” it faces as artificial intelligence continues to change the way the industry operates.

Q&A: James O’Hara, AbbeyAutoline

James O’Hara, a Chartered insurance broker and senior manager at AbbeyAutoline, reveals how he achieved one of the Chartered Insurance Institute’s highest global accolades after topping the performance charts in his Fellowship examinations.

Diary of an Insurer: Charles Taylor’s Scott Spray

Scott Spray, senior loss adjuster at Charles Taylor, has a long-haired dachshund alarm clock, and navigates a sea of tourists who seem to think walking in a straight line is optional to inspect a charming old mansion block.

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