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Broker Review of the Year 2025

A softening market put downward pressure on brokers revenue in 2025 but businesses that embraced digital breakthroughs and delivered exceptional service have succeeded in holding on to their clients in a competitive market.

My Mum, Alzheimer’s, and the importance of IUAD’s Day

Nigel Walsh, global head of insurance at cloud-based platform ServiceNow, shares his family’s rapid and painful experience of Alzheimer’s and why Insurance United Against Dementia’s Day (27 November) holds deeper meaning for him this year.

Q&A: Julian Schoemig, Diesta

Julian Schoemig, CEO and co-founder of Diesta, discusses the challenges with insurance premium payment processing and how he has set up the processing platform for insurers and brokers to fundamentally shift the current landscape.

Big Interview: Mark Eastham, Avantia

Mark Eastham, CEO of Home Protect and Avantia Group, reveals how he will turn the business into the first insurer to have an artificial intelligence-driven operating model, plus whether an acquisition of the non-standard home insurer could be on the…

Big Interview: Alistair Hargreaves, Admiral

Alistair Hargreaves, UK insurance CEO at Admiral, speaks to Tom Luckham about the provider’s results, the integration of RSA’s home and pet books, and why the insurer is ignoring market noise to focus on its own game.

Big Interview: Aki Hussain, Hiscox

Aki Hussain, CEO of Hiscox Group, explains how he has accelerated the kind of innovation and created the type of culture that is essential to keeping the international insurance group in pole position in the market.

Claims and Legal Review of Year Review 2024

Looking back at 2024, claims, adjusting and legal firm chiefs share how their organisations handled claims arising from named winter storms, worked towards becoming carbon net zero, the impact of claims costs starting to stabilise and why some found…

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