Ecclesiastical
Why specialist expertise matters in a commoditised insurance market
View from the Top: Richard Coleman, UK general insurance managing director at Ecclesiastical Insurance, reflects on what should stay the same in insurance even as the market softens and artificial intelligence transforms how the industry operates.
Stop moaning to get more investment, claims managers told
Claims managers should stop feeling sorry for themselves and explain their business cases better to get more investment in their functions.
Claims service slips at the start of 2026
UK claims service reached a record high at the end of 2025 but slipped slightly at the start of 2026, the latest data from Gracechurch reveals.
Benefact marks £250m given to good causes at St Paul’s
Benefact Group staff and representatives of 10,000 charities supported by the financial services provider gathered at St Paul’s Cathedral today (3 June) to celebrate £250m being donated to good causes.
Home insurers with the most satisfied customers revealed
Customer trust and satisfaction in home insurance is improving, but Fairer Finance’s latest consumer survey shows claims handling remains weak and vulnerable customers continue to face the poorest outcomes.
Ones to watch in 2026: Future Power List contenders
These industry leaders narrowly missed out on a place in Insurance Post’s 2026 Power List, but based on their role, career to date and growing influence look set to feature in future rankings.
Consumer trust and claims satisfaction rates on the rise
Both trust and claims satisfaction rates among insurance customers are on the rise, according to new data from Fairer Finance.
UK claims service hits record high as effort drives NPS
UK claims service reached a record high at the end of 2025, the latest data from Gracechurch reveals, with improving consistency and visible insurer effort emerging as the strongest drivers of broker satisfaction.
What Zurich buying Beazley means for the market
Editor’s View: Zurich’s £8.2bn swoop for Beazley is a decisive bet on specialty insurance, which Emma Ann Hughes observes widens the gap between the industry’s supermarket giants and the squeezed middle.
Allianz’s unemployment insurance; Acrisure's MGA network; Lucida's CUO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Why alignment with suppliers is key to good customer outcomes
View from the Top: Jeremy Trott, claims director at Ecclesiastical, says insurers must ensure they have an ‘alignment of ethos’ with their suppliers to ensure good outcomes for customers.
Ecclesiastical sees 20% uptick in fraud detection
Ecclesiastical Insurance’s claims team investigated more than 280 cases of suspected fraudulent activity during 2025, representing a 20% increase on 2024.
Throwback Thursday: Young men hunted; CII overhaul
Insurance Post’s Throwback Thursday steps back in time to February 1971 to remind you what was going on this week in insurance history when a recruitment agency was seeking young men and the Chartered Insurance Institute’s qualifications were being…
Plum and Qover; Zurich's £1.3m AI investment; Biba's keynote speaker
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Penny Black’s Social Diary: Benefact Group’s heroes; Polaris’s sliders
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs up – or down – to the sector’s social media posts.
How Belfast’s insurance sector is overcoming Brexit blues
As Belfast enters a new year of investment, consolidation and post-Brexit adjustment, Tom Luckham examines how its insurance sector is proving resilient, fast-growing and increasingly strategic for both UK and Irish markets.
Big Interview: Colin Johnson, Hadron International
As a former footballer turned fronting-carrier CEO, Hadron’s Colin Johnson knows the best managers succeed by creating a top team, who can achieve goals, and know the way the opposition plays.
Insurers Forecast of 2026
Insurers are heading into 2026 well-capitalised, technologically accelerated and increasingly data-driven but softening markets, geopolitical volatility and emerging risks are set to test their resilience in the year ahead.
Claims and Legal Forecast of 2026
The claims and legal sectors stand on the cusp of transformation as we hurtle towards 2026, facing policy reform, accelerating innovation and rising customer expectations in the year ahead.
Insurers Review of the Year 2025
Insurers managed to post profits amid a softening market in 2025, invested in technology and pushed to reaffirm the industry’s vital role in protecting society with the Labour government and regulators.
Claims & Legal Review of the Year 2025
From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.