Direct Line Group
Digital Bar Quarterly: Chasing pack strive to overtake Aviva in scramble for digital services, with Admiral and More Than leading the way
In the first of a new quarterly column Altus Consulting insurance director Mark Andrews dissects the data from its Digital Bar to highlight the lack of uptake of data enrichment to enable quick quote for direct customers, with many journeys still…
Insurer results directory 2020
Updated: Post tracks the 2020 insurer results season including gross written premium and combined operating ratio - detailing the impact of UK business interruption, weather, motor, home, non-business interruption Covid-19 claims, as well as mergers and…
Insurers warned achieving net zero not enough to combat climate change
Environment Agency CEO Sir James Bevan has reminded insurers that while net zero commitments are important there is further work to do to tackle climate change.
UK Insurer Hot Seat 100: who has been at the top the longest?
Post has compiled a list of the 100 highest profile people working at the top for UK general insurers, Lloyd’s vehicles, international insurers with a UK presence, regulators, trade bodies and markets based on how long they have been in the hot seat.
LV tops Aviva, Churchill, Nationwide and Saga to win customer service crown according to ICS
LV has again been ranked the top insurance organisation in the UK by the Institute of Customer Service in its biannual UK Customer Satisfaction Index, although the gap at the top between it and the chasing pack has been reduced.
Software house witnesses fortyfold increase in BI claims
There was a fortyfold increase in business interruption claims put through software house Acturis in the week of the Supreme Court Covid-19 business interruption judgment, Post can reveal.
Briefing: Seven insurtechs to watch in 2021
For a sixth year running, Post content director Jonathan Swift scans the insurtech space and identifies up-and-coming businesses potentially worth watching over the next 12 months.
Analysis: Delivering opportunities for graduates during the Covid crisis
Insurers have maintained their graduate programmes during the coronavirus pandemic, according to an investigation by Post, and adapted to the challenges of training and recruiting in a virtual world to keep this crucial entry route into the profession…
Lockdown: Many insurer and broker offices to remain open as Lloyd's underwriting room closes
Insurers and brokers have told Post that the majority of their staff will continue to work from home and that offices will remain open to those few that need to access them, following the start of a third national lockdown in England.
Preview: What will 2021 bring?
Post spoke to insurers, brokers and claims professionals to get their predictions for what 2021 will look like.
Review of the Year 2020 – Insurers
Post spoke to insurers to get their thoughts on the highs and lows of 2020
For the record: The week in deals featuring Aviva, Brit, Cazoo, CFC, Co-op Insurance and GRP
Post wraps up the major insurance deals, launches and investments of the week
Briefing: Keeping the Admiral ‘freight train’ on track - what lies ahead for CEO Milena Mondini de Focatiis
In Milena Mondini de Focatiis Admiral has its first CEO who was not involved with the launch of the business in 1993.
DLG issues inaugural environment progress reports and 2021 targets
Direct Line Group has become a carbon neutral company and is targeting a net carbon neutral investment portfolio by 2050, the insurer detailed in a pair of documents released at the end of 2020.
False job fraud: The crooks capitalising on Covid unemployment
Under the weight of coronavirus curtailment the UK unemployment rate has hit 4.8%. Crafty criminals are capitalising on unsuspecting job hunters to ‘phish’ personal information and commit insurance fraud.
Briefing: Is RSA's sale to an overseas bidder a sign of the UK’s declining stature as a global insurance player?
With RSA poised to be sold to a consortium of a Danish and Canadian investors, the number of internationally recognised UK-domiciled insurers is set to reduce by one. Post content director Jonathan Swift asks: is it time to dust off plans for the Royal…
Direct Line brands IBM’s work 'materially defective' in £36m legal fight
IBM’s work contained “extensive” and “material” issues in both design and execution that should not have been present at a late stage of development, a Direct Line Group subsidiary has alleged in an ongoing legal spat over an IT contract.
Briefing: The Seven Year Pitch - Why has it taken Stephen Hester so long to sell RSA?
Almost seven years after he took over as group CEO, Stephen Hester looks like he is finally closing in on a sale for RSA. The big question, as Post content director Jonathan Swift asks, is why has it taken so long?
Video: Driving change in insurance and rebuilding trust in the market - both during and after the pandemic
Pre- or post Covid, insurance has been on the cusp of major change for a number of years.
Aon and Direct Line Group discussed how insurance firms can seize the initiative on privacy, cyber risk and operational resilience
What operational challenges have insurance companies faced and how can they ensure optimal cyber resilience for future disruptions?
Aon, Allianz, Aviva, Convex, Direct Line, Gallagher, LV, Marsh, Munich Re and Zurich dicuss the future of work
Last week Insurance Post ran its first Future of Insurance Work event which gathered over 40 insurance executives together to share their thoughts on what seems to unquestionably be the hot topic of 2020.
Blog: How the insurance industry can boost customer engagement
Customer engagement has never been so important in insurance, argues Jasvinder Gakhal, managing director, Direct Line – Business.
Top 100 UK Insurers 2020
The 100 largest UK-regulated insurers reported a combined underwriting profit in 2019, albeit lower than in 2018. Bond yields fell in 2019, however, investment earnings benefited from the strong performance of equity markets. How will the impact of the…
Interview: Penny James, Direct Line Group
Direct Line Group CEO Penny James spoke to Jen Frost about overseeing the business’s transformation programme under coronavirus, the group’s acquisitive appetite and having a healthy curiosity