Chartered Insurance Institute (CII)
CII’s Connell on vast implications of the FCA’s sustainability strategy
Trade Voice: Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, explains how the FCA’s approach to sustainability will permeate every aspect of the insurance industry.
Ombudsman expects uptick in insurance complaints
The Financial Ombudsman Service expects the number of general insurance complaints it receives to go back to pre-pandemic levels in the year ahead.
Martin Lewis’s charity outlines steps for Consumer Duty compliance
A charity established by campaigning journalist Martin Lewis has urged insurers to provide mental health training for underwriters and frontline staff if they wish to adhere to the FCA’s Consumer Duty requirements.
CII apologises for latest IT mistake
The Chartered Insurance Institute has made yet another IT error, which saw established members “welcomed” to the 126-year-old professional body.
‘Serious concerns’ about Ombudsman power to increase redress awards by 20% in two years
Industry experts shared concerns that the Financial Ombudsman Service's award limits are “very high” and could push small firms out of business.
Diary of an Insurer: Gallagher’s Holly Dawson
Holly Dawson, a trainee account handler in Gallagher’s West Malling office in Kent office, studies for exams, gets to grips with a new area of the business, deals with January renewals and trains for a 10K run.
Trade Voice: SIB’s Laura Hancock on what the Consumer Duty asks of brokers
Laura Hancock, chair of the Society of Insurance Broking, argues the forthcoming Consumer Duty represents a refreshing evolution rather than a revolution in how brokers deal with customers.
CII & PFS CEOs claim recent talks were ‘never hostile’
In a joint letter addressed to the Insurance Institute of Sheffield, Personal Finance Society interim CEO Don MacIntyre and Chartered Insurance Institute CEO Alan Vallance have insisted interactions between the two bodies since December have never been …
FOS aims to slash insurance complaints queue
The Financial Ombudsman Service intends to change the way it records the number of complaints against insurance companies, in a bid to encourage more businesses to settle with policyholders before an investigation is launched.
CII leader who was tasked with transformation exits
John Bissell is stepping down as chief operating officer of the Chartered Insurance Institute after six years.
Martin Lewis tells FCA to investigate insurers
Campaigning journalist Martin Lewis called on the Financial Conduct Authority to urgently investigate whether travel insurers are making fair decisions about customers with mental health problems – and to punish those that are not.
Editor's Picks: CII clashes, a bonfire of Brexit red tape & cyber criminality
As we approach the end of a non-stop January, the headlines that caught your attention on Insurance Post this month give a distinct flavour of what the rest of 2023 may hold in store for the industry.
Legal wrangling prompted further breakdown of CII and PFS relations
Don MacIntyre, interim CEO of Personal Finance Society, has revealed a breakdown in mediation talks between the professional body for financial advisers and the Chartered Insurance Institute led to the latter seizing control of the PFS board.
State of the CII's finances revealed
Analysis: Following the allegations that the recent move by the Chartered Insurance Institute to appoint directors into the Personal Finance Society’s board was a “coup” to grab cash, Insurance Post takes a look at the institute’s finances.
CII's Helen Phillips uninvited from local institute’s annual dinner
The Insurance Institute of Shropshire and Mid-Wales has uninvited Chartered Insurance Institute’s group chair Helen Phillips from their annual dinner, claiming the CII has “brought the profession into disrepute”.
Trade Voice: CII’s Matthew Connell explains why the consensus on autonomous vehicles is worth the wait
Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, sets out the challenges ahead of insurers and other stakeholders that the emergence of autonomous vehicles will bring.
CII accused of making confused calls for cash
The Chartered Insurance Institute’s executives made repeated and “confused” calls for cash from the Personal Finance Society’s board, according to the latter’s president and other sources close to the board.
Mould in properties is becoming a growing insurance issue
The death of two-year-old Awaab Ishak in a housing association flat has certainly placed the health risks posed by mould firmly in the limelight. Edmund Tirbutt explores the implications of this for the insurance industry.
CII finger pointing calls governance into question
Editor's View: Some insurers will have been pleased to see financial planners put in their place by the actions of the Chartered Insurance Institute Group’s board just before Christmas.
Insuring Women’s Futures' Portas awarded OBE
Co-founder of Insuring Women’s Futures Jane Portas has been awarded the Order of the British Empire for services to business and to equality.
Four biggest challenges facing insurers in 2023 revealed
To help you prepare for the challenges and opportunities of the next 12 months, Insurance Post spoke to insurance analysts and regulatory experts to uncover four things you need to know about what 2023 holds in store for the industry.
CII denies need for cash caused PFS board takeover
Alan Vallance, CEO of the Chartered Insurance Institute, has insisted the group’s board flooded the Personal Finance Society's board with members due to governance concerns rather than any need to access the latter’s cash.
CII floods PFS board after talks fail
The Chartered Insurance Institute's board has flooded the board of the Personal Finance Society after mediation talks between the two broke down.
FCA urged to elevate 'shockingly bad' quality of data use
The Financial Conduct Authority must tackle the “shockingly bad” use of data in insurance by setting qualification requirements for scientists working in the industry, according to Tom Murphy, founder of Machine Learning Programs.