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Aviva

Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers.  Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.

Claims Surges - Surge control

The Association of British Insurers has placed a surge event hypothesis on the table, where claims work is allocated street by street, rather than by insurer. Sam Barrett weighs up the pros and cons.

International PMI - a favourable diagnosis

The stereotypical view of international private medical insurance no longer holds true. Veronica Cowan reports on how an increasingly diversified market offers opportunities for insurers and brokers alike.

View from the top: Driving changes forward

The insurance market is highly competitive. Over the past few years, increases in claims costs have not been passed on in premiums. However, this has not been sustainable, with a recent insurance premium index showing the largest annual increase in motor…

Spotlight on Spain - The Spanish direct insurance market

At its traditionalist heart, the insurance industry has always existed on the tried and tested intermediary-based distribution channel, with the broker or agent, a champion of the policyholder, working tirelessly to find the consumer the best deal.

Giant

Colin Hutchinson has been appointed senior regional underwriter at Giant to head up the Belfast office it opened last year.

Aviva

Aviva UK Health has appointed Rob Cowley as finance director.

Arista

Arista Insurance has promoted Anthony Foulds to regional underwriting manager for the South-east.

Interview - Arron Banks: The bright side of life

The rumour mill has been in overdrive regarding Brightside over the past 12 months. Daniel Dunkley talks to founder and insurance director Arron Banks about the broker's distinctive approach to the market.

Hodges: no 'land grab' for Aviva

Aviva UK plans to build its capability in the commercial property owners and motor sectors after its business insurance book shrunk by £400m in 2009.

Total 100% liable

Insurers have moved closer to recovering an estimated £750m in claims from Total, stretching back to the Buncefield oil depot explosion.

Editor's comment: Is Aviva now fitter?

For months there has been speculation about how much business Aviva had shed in its efforts to bolster its profitability. The answer — as highlighted in its 2009 full year accounts out this week — was quite a lot, as it reported net written premiums in…

Aviva health specialist lands UKRC role

Aviva UK Health clinical development manager Mark Sharpe has been elected as the sole private medical insurance representative on the board of the UK Rehabilitation Council.

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