Admiral

Q&A: Nigel Walsh, Google Cloud

Nigel Walsh, global head of insurance at Google Cloud, explains how insurance is moving from predict to prevent, and shares why providers will fall into two buckets when it comes to artificial intelligence over the next 12 months.

Insurers face margin crush unless premiums are hiked

Data analysis: A sustainable margin recovery looks increasingly challenging for insurers with premiums needing to increase in real terms to prevent any erosion after a tripling of costs to 10.9% of premiums last year from 3.5% in 2022.

Louise O’Shea, CFC

Louise O’Shea was appointed group CEO at CFC in January 2024 having served as an independent non-executive director since 2021.

Cristina Nestares, Admiral

Cristina Nestares, CEO of Admiral UK, ruffled rival’s feathers in 2023 by picking up the pace of innovation at the motor insurance giant and changing tack by snapping up RSA’s direct home and pet business.

Kevin Spencer, Markerstudy

Kevin Spencer, chief executive of Markerstudy Group, has big ambitions and his ability to do massive deals in 2023 sees him leap up 21 places in this year’s Insurance Post Power List.

Nigel Walsh, Google Cloud

The number of deals insurers have been making with Google Cloud to finally deliver that seamless, personalised insurance experience that customers used to shopping via Amazon and streaming films via Netflix is ramping up.

Ken Norgrove, RSA

If you think you’re busy, then you should read what Ken Norgrove, CEO of RSA UK & International, was up to in 2023.

Could the CMA fire the starting gun to unlock M&A in 2024?

News Editor's view: With increased M&A activity predicted for 2024, news editor Scott McGee asks: Is the industry waiting with bated breath to find out the outcome of the Competition and Markets Authority’s investigation into the Markerstudy/Atlanta deal?

Could premium finance face Gap-like FCA action?

After the Financial Conduct Authority’s Matt Brewis labelled premium finance a “poor product”, Scott McGee examines if the industry has done enough to defend this method of paying for insurance or whether the regulator will soon feel forced to clamp down…

Pet insurers with satisfied customers revealed

Data analysis: Fairer Finance’s latest consumer survey reveals the pet insurers with the most extremely satisfied customers and examines the lessons providers need to learn from the Financial Ombudsman Service increasingly ruling in favour of complaining…

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