Opinion
View from the Top: Whiplash reform needs green light
With the current dysfunctional system playing into fraudsters’ hands, the government must take action.
Your Say: Claims experience does influence retention
The recent series on claims provoked thought around the importance of a strong claims process, in protecting both the customer and the insurer’s bottom line.
Your say: Lack of MRI value for whiplash
Axa recently produced a whiplash report in which it advocated the use of MRIs in whiplash injury claims.
Asia View from the Top: Islamic insurance at the crossroads
Steven Dewhurst, partner at DAC Beachcroft, suggests regulatory action is needed to help tighten up the takaful market.
Leader: Feeling distinctly mugged off
Starting a campaign to raise the profile of your members during a difficult time – with legal reform starting to pinch – is admirable.
Ask the expert: Would staff be happier if they worked fewer hours?
Intuitively, you would think shorter working hours make people happier. This is not necessarily the case.
Law report: Claim fails over fire at property
This law report has been contributed by law firm Berrymans Lace Mawer
Law report: Appeal over reliance on anonoymous hearsay evidence is rejected
This law report has been contributed by law firm Berrymans Lace Mawer.
Law report: Professional care claim reduced due to poor administration
This law report has been contributed by law firm Berrymans Lace Mawer.
Website review: Confused: Is it time for an MOT for Confused.com?
Compuware evaluated the web performance of Confused’s car insurance website between 17 May and 19 June using Gomez’s performance benchmark.
View from the Top: Revealing the ‘us’ in customer focus
In order to regain the trust of our paying public we need to focus on their needs, not ours.
View from the Top: China's growing investments in Europe
Over the last decade, there has been a steady increase in the value and volume of Chinese investments in Europe regardless of continuing uncertainty in the eurozone. A senior Chinese broker tries to understand why.
View from the Top: Insurance megatrends raise questions
Towers Watson, with the International Insurance Society, recently surveyed more than 500 insurance experts. Towers Watson's Mark Saunders reflects on the findings.
Editor's comment: The end of guilt by association?
When they were young, insurers got in with the wrong crowd.
The Great Debate: Your views on industry topics
This week Post asked: The AA says uninsured driver fines will fail - what should be introduced instead?
View from the Top: The key to effective symbiosis
There are two crucial groups good managing general agents have to satisfy: insurance customers and capacity providers.
View from the Top: Environmental protection
Clean tech firms could find themselves in a mess if they fail to secure adequate cover, says Paul Skinner, segment specialist underwriter, Chubb Insurance.
View from the Top: 2013's regulatory outlook
KPMG's Martin Noble looks at how 2013 regulatory predictions shaping up for Asia-Pacific, and whether we could soon see the emergence of a global insurance capital standard.
Editor's comment: A fork in the road
In 2008 when Aviva (then Norwich Union) shelved its pay‑as‑you‑drive model due to “poor take-up” after only two years in the open market, it appeared that the product had fallen at the first hurdle.
Your Say: A step closer to international clarity
After a journey that started in 2001 and led to the stopgap International Financial Reporting Standards 4 in 2005, the end of the search for an international accounting standard may be drawing near.
Claimants View: Misinformation has public running scared
Motor insurers are not suckers for punishment – suckers do not make multimillion-pound profits.
View from the Top: Crazier than spaghetti junction
After all the protracted pandemonium for motor insurers, discipline is now needed, says Colin Batabyal, personal lines director, Covéa Insurance
Editor's comment: The spectre of Spitzer returns
In 2004, the US insurance broking industry came under attack as then New York Attorney General Eliot Spitzer declared war — with allegations of kickbacks, rigged bids for insurance contracts and opaque practices, including contingent commissions.
View from the Top: The punchline? ABS is no joke
An insurance salesman and a lawyer walk into a bar – it certainly sounds like the beginning of a joke, but the new alternative business solution world is no laughing matter. What it is, in our view, is a major opportunity.