Opinion
Dishonest Johns - the harsh fact of insurance life
Things don't improve or even alter. Eight years ago, Post Magazine bemoaned dishonesty and the fact ...
Industry history comes under the spotlight
With this in mind, it is perhaps not the best timing for Radio Four to reflect on the insurance indu...
View from the Top
Who says insurance is boring? 2004 promises to be yet another year of opportunities and challenges. ...
Looking back ... Eight years ago
Serial dishonesty in insurance claims is nothing new. Once again fraud against insurance companies ...
Collapse may harm brokers
It would have been nice to end 2003 on a good note, but the case of Tribune Risk and Insurance Servi...
ACII status guaranteed under new CII training framework
Responding to Sue Hibberd's letter last week (CII raises concerns among members as training regime c...
The science of compliance
Complacency is rife within the financial services industry as most companies are failing to prepare ...
Penny Black's insurance week
This week, Penny's colleague's got into the festive spirit by entering a team into the Insurance Ins...
View from the Top - Andrew Torrance, chief executive, Allianz Cornhill
The next 12 months will provide powerful indications of the likely medium-term health of the UK gene...
DWP: no quick fix for EL
After a short delay, the Department for Work and Pensions unveiled its second analysis of the employ...
Claims club dinner could get toasty with candles
I was intrigued by the front page photograph in last week's issue showing a few of the 150 guests at...
CII raises concerns among members as training regime changed
Recently I received a large white envelope from the Chartered Insurance Institute. Inside I found a ...
Working smarter to boost profits and morale
The professional services industry has traditionally fostered a culture of working long hours and dr...
View from the Top
A momentous day for all England rugby fans and for those of sport in general, 22 November 2003, saw ...
Claims management sector needs support
The news that Lancaster-based The Life Repair Group has been placed into administration is a shockin...
Process changes will increase choice
In 'View from the top', Lloyds TSB managing director Phil Loney argued that insurers' efforts to re-...
Aviva accelerates offshoring exodus with 2500 new jobs
The unstoppable juggernaut that is offshoring to India gathered pace this week with the UK's largest...
Mutuals concern not sour grapes
In response to the news item 'D&O rises see clients seek alternatives' (PM, 27 November, p6), I feel...
Clashes over contracts
Repair Contracts
Virus claims under the microscope
Virus Outbreaks
Tree roots need deeper thought
The review of Loftus-Brigham v London Borough of Ealing by Alan Oliver clearly demonstrates the impo...
Personal lines brokers shall go to the ball after all
Given all the talk and attention given to commercial brokers in the run up to statutory regulation o...
Insurers must lend an EAR to add value
The introduction of Electronic Automated Recovery could be a huge opportunity for insurers to revolutionise the claims handling process, says Dave Bartlett - as long as they listen to all those involved who could add value to the process
Insurers, remove your blinkers
The article 'Independents at breaking point?' (PM, 23 October, pp25-27), is, I feel, a typical examp...