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Duncan Boyle, UK chief executive, Royal & Sun Alliance

The year 2004 is set to be an interesting and challenging year in the world of insurance. Two weeks ...

The year 2004 is set to be an interesting and challenging year in the world of insurance. Two weeks in and how many of us have kept the new year's resolutions so purposefully made at the end of 2003

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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