Opinion
What Applied’s Epic exit means for the market
After Applied Systems announced it was pulling its Epic platform from the UK, what does that mean for the UK broker e-trading market?
M&S attack proves public-private cyber risk pool is required
Editor’s View: The cyber attack against M&S shows insurance alone can’t swoop in to save the day when cyber criminals attack major retailers, so the government must partner with providers now to ensure national resilience, argues Emma Ann Hughes.
Hiscox CUO on how underwriters must evolve in the age of AI
View from the Top: Hiscox UK’s chief underwriting officer Peter Treloar explores the skills underwriters will need to develop as AI adoption grows
Should the UK follow the UAE’s qualifications lead?
Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, considers whether the UK should follow the United Arab Emirates' lead and define competence according to a holistic, professionally-designed syllabus rather than…
ABI’s Otudeko on weeding out excessive regulation
Trade Voice: David Otudeko, the Association of British Insurer’s director of regulation, argues regulators need to recalibrate in order to support innovation and growth.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Why insurers should engage in AI self-governance now
Insurers can turn regulatory uncertainty into a trust-building edge if they engage in artificial intelligence self-governance now, argues Darcy Rittinger, chief risk officer of Cover Genius.
Markel’s Lowther on the risks of AI adoption for SMEs
As artificial intelligence adoption among SMEs accelerates in pursuit of greater efficiency, growth and competitive edge, Mark Lowther, head of technology for Markel in the UK, says businesses must also confront the growing legal, ethical and…
Cannabis farms a growing problem for property insurers
View from the Top: Charles Bush, head of large and complex claims at Zurich, looks at the claims impact of cannabis farms and what can be done to reduce risks.
Why insurers’ AI pilots should be assessed for regulatory proportionality
Charlotte Halford, partner at DAC Beachcroft, explains why insurers should view generative artificial intelligence as a regulated activity that increasingly intersects with data protection, consumer protection, and operational risk frameworks.
Zywave CTO warns AI’s power depends on training data
Generative AI is only as effective as the data it is trained on, observes Doug Marquis, chief technology officer, Zywave, making foundational data quality and specificity essential for insurance carriers.
Charles Taylor on challenges in implementing generative AI
Manuel Parma, insurance modernisation chief technology officer at Charles Taylor, considers how adjustments and guidelines will be essential as generative artificial intelligence use cases in insurance develop.
Ageas CUO on generative AI’s return on investment
Tom Quirke, chief underwriting officer at Ageas, unpicks the insurer’s return on investment in generative AI to date and reveals why adopting the technology has been a worthwhile endeavour.
Time to deepen ties with the National Emergencies Trust
Jonathan Clark, past president of the Chartered Insurance Institute and a trustee of the National Emergencies Trust, explains why insurers should collaborate to create a more resilient society that recovers not just economically but also socially and…
Has AI removed the first rung on the insurance career ladder?
Trade Voice: Yasmin Carter-Esdale, board member of the CII Underwriting Community, explains why the insurance sector can’t afford to be late to the artificial intelligence party.
Reputational risk of AI in insurance
Vanessa Chance, director of communications at SEC Newgate, shares how she has seen firsthand how a poorly managed artificial intelligence tool can do lasting damage to an insurance brand’s reputation and explores the need to have a crisis plan in place.
How Bolttech is deploying genAI
David Lynch, group chief technology and operations officer a Bolttech, shares how the insurtech has moved beyond pilots to embed AI across the insurance value chain.
How Crawford is balancing AI innovation and ethics
Mollie Brentnall, IT director for UK & Ireland at Crawford & Company, explains how the business is aligning artificial intelligence investment with business value, ethics, and client trust.
Is Axiom Ince the start of a new era of SFO investigations?
The Serious Fraud Office’s crackdown in the Axiom fraud case is a key example of the agency’s statement of intent and raises the bar on insurers to self-police corporate fraud, according to Elliott Kenton, partner in the regulatory team at Weightmans and…
A standing ovation for fresh theatre rules?
Alex Nicoll, director and head of media and entertainment at Sedgwick, examines the risks facing theatres as the 2025 European Accessibility Act and Martyn's Law are implemented.
How the IUA will adapt to new challenges
Trade Voice: Chris Jones, CEO of the International Underwriting Association, sets out his key focuses for the industry body having succeeded Dave Matcham earlier this month.
Are e-scooters worth the hassle?
News Editor's View: Five years into the UK’s e-scooter trials, Scott McGee considers how safety concerns, data gaps, and regulatory uncertainty continue to cloud the mode of transport's future and whether the insurance industry will want to provide cover.
Aviva’s Storah urges homeowners to get gardens climate-ready
As the green fingered head to the RHS Chelsea Flower Show, Jason Storah, CEO of Aviva UK & Ireland General Insurance, observes natural garden solutions can reduce flooding, boost resilience, and protect homes across the UK.
Time to peel back credit hire assumptions
Following AND-E and Keoghs securing significant saving on a credit hire claim, Clint Milnes, group chief operating officer at Winn Group, argues temporary replacement vehicle providers are often misunderstood and offer vital mobility support to millions…