Opinion
Why volatility keeps tripping up motor insurers
Deputy Editor’s View: Amid global volatility and shifting pressures, Scott McGee questions whether the motor insurance market ever stood a chance at consistently pricing policies and posting a profit.
Labour’s plan risks new bottleneck for motor claims
Mandatory mediation could transform motor claims handling – or turn into a costly new choke point – unless investment in mediator training and data-driven solutions keeps pace, warns Matt Porter, CEO of Bridgetech.
Key drivers shaping the future of motor insurance
Nick Whiting, motor insurance expert at Guidewire discusses profitability challenges facing personal lines motor insurers can be traced to broader structural shifts in the motor industry.
Professional Enablers: The Hidden Force Behind Claims Inflation
Jared Mallinson, partner and head of counter fraud at HF considers what is enabling high levels of insurance fraud, how the landscape is shifting, and what can be done to help tackle the issues moving forward.
EV pricing woes continue
As the UK government revives electric vehicle purchase grants and confirms new investment in the charging infrastructure, David Humphreys from LexisNexis Risk Solutions says the insurance sector still faces the challenge of accurately pricing and…
The Credit Hire Ruling – Why it Matters
Nick Copley, head of claims for Alps, reviews the recent ruling that puts the cost of unsuccessful litigation in credit hire claims on the claims management companies.
Jaguar Land Rover cyber-attack shows need for state action
Editor’s View: Jaguar Land Rover’s £50m-a-week cyber losses show why Labour must work with insurers now to build national resilience, according to Emma Ann Hughes.
Aviva champions UK’s embrace of captives
View from the Top: Belinda Steedman, director of multinational at Aviva, says that the forthcoming captives regime gives the UK an opportunity to lead the next chapter in global risk management.
How to fix the broker/insurer data gap
Poor data exchange between brokers and insurers is more than an operational nuisance - it’s a threat to trust, profit, and client outcomes, warns Zulf Raja, head of insurance at Dun & Bradstreet.
From risk to resentment: Why insurance pricing needs fixing
With more than 400 factors now shaping premiums, James Daley, managing director of the research and consultancy group Fairer Finance, argues insurance pricing has become ever more complex and is increasingly unfair for consumers.
Should insurers fear Which? super complaint?
Content Director’s View: On the back of the Which? super complaint relating to travel and home insurance, content director Jonathan Swift mulls what the potential outcomes might be and whether it will have as wide an impact as the dual pricing…
Why part-time men are a full-time win for everyone
View from the Top: Having seen the number of men working part-time increase by nearly 50% in recent years, Zurich’s chief HR and sustainability officer Steve Collinson argues the change is good for employees, their families and companies.
Technology due diligence takes centre stage in insurance M&A
From costly integration to toxic technology debt, Scott Thomson, insurance solutions director at FintechOS, explains how outdated systems are blocking insurance takeover deals.
Why the fight back for brokers starts now
Trade Voice: With the market turning and the government giving brokers short shrift, CEO Chris Croft explains how the London and International Insurance Brokers’ Association is seeking to redress the balance.
Dive In proves insurance superheroes no longer need masks
Editor’s View: Insurance once rewarded only Superman-style displays of strength, but as Emma Ann Hughes observes, this year’s Dive In shows the sector now thrives when Clark Kent qualities are embraced.
Belonging is insurance’s untapped performance driver
Katherine Conway, head of inclusion and cultural initiatives at Aon, explains how belonging boosts innovation, resilience, and long-term business success.
Belonging in insurance after maternity leave and beyond
After returning from maternity leave, Cheryl Barker, customer experience manager at Charles Taylor Assistance, found flexibility, trust, and recognition were key not only to rediscovering her own sense of belonging—but to creating it for her team and…
How Acies’s Taylor found a way to speak her truth
Neurodivergent and navigating the insurance industry, Caroline Taylor, COO of Acies MGU, shares how simple acts of respect shaped her sense of belonging and why silence is the sector's greatest threat to creating an inclusive culture.
Crawford’s Brentnall on superpower of neurodivergent minds
Neurodivergence isn’t a barrier for Mollie Brentnall, UK & Ireland director of IT at Crawford & Company, it’s a superpower that she is using to build environments where minds like hers aren’t just accommodated but empowered.
How a remark fuelled RSA Mani’s rise with resilience and purpose
How being told to “go back to where she came from” fuelled Indhira Mani, RSA's chief data officer, to work harder, stayed true to my values, and build a career rooted in resilience, growth, and purpose.
Hive’s Marsland-Roberts finds belonging where values align
Crispin Marsland-Roberts, chief operating officer of Hive, on how dyslexia is his superpower and why insurance needs to break away from the idea that success has a single profile.
Zurich’s Ahmad on how flexibility fosters faith belonging
Madiha Ahmad, senior data engineer at Zurich, shares how support for her faith and flexible policies have helped her feel truly valued and included.
Howden’s Caamaño on moving from outsider to leader
From outsider to executive, Sonia Caamaño, CEO of international growth markets at Howden Broking, shares how she built a global career on resilience, empathy, and following her mother’s advice.
Reclaiming Pride: Ageas’s Roche’s shift from exclusion to inclusion
From teenage exclusion to leading an LGBTQ+ resource group, the journey of Lloyd Roche, risk and governance underwriter at Ageas, shows how workplaces can become spaces of growth, pride, and lasting change.