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Post - Post March 2022

The March issue is now available as a pdf to download – please click here

Post cover march 2022

60 seconds with... Kate Gregory, RSA

Kate Gregory, regional underwriting leader at RSA, tells Post why her first job left her little better off than when she was unemployed, and the one thing she couldn't live without.

Intelligence: Getting FNOL right

Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.

Intelligence: Raising the AR bar

The insurance industry should not kid itself that it has no issues in its use of appointed representatives but, according to specialists, the FCA consultation should not strike fear into well-run businesses, writes Emmanuel Kenning.

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