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Aviva's Karen Jackman on retaining talent in the ‘great resignation’

Karen Jackman, Aviva

Karen Jackman explains how the talent scarcity equation, which is hitting the insurance sector hard, can be turned around to transform the workforce for the future

As we begin to move into the post-pandemic future, a shortage of employees has become a pressing concern for our industry.

On the surface, the challenge is startling: there were a record 1.25 million

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As International Women’s Day 2026 approaches, Kellie Leigh, HR and communications director of the Insurance Claims Accommodation Bureau, reflects on how intentional culture, inclusive leadership and practical action are vital to turn rights into real progress for women across the industry.

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