Skip to main content

Post Blog: Christchurch Earthquake - A Loss Adjuster’s Diary

Wheelie bins in Christchurch

Having flown in to assess the latest recovery efforts from the series of devastating earthquakes and aftershocks that have afflicted New Zealand's south island city, Benedict Burke comes face to face with a rather different type of loss.

I arrived in Christchurch early this morning (local time) and have just completed my first update briefing with the Crawford Global Technical Services team in New Zealand.

Our presence here has been part of a Crawford catastrophe consulting programme to work with reinsurers.

However, the hot news here is not that the All Blacks lost to England on Saturday but that masses of wheelie bins are going missing - it reminds me of home in north London!

Thousands of people have disappeared from Christchurch's earthquake-smashed eastern suburbs. But so it seems have their wheelie bins.

A city council staff report reveals that around 9200 wheelie bins are currently unaccounted for at a value of more than NZ$1m (£500 000).

Wheelie bin mysteries aside, Crawford has a team of about 15 international adjusters working with our partners in NZ, taking direct responsibility for some of the most complex claims.

Their task remains massive and, later today, I will be travelling into the city centre - it's actually called the 'Red Zone' but I didn't want anyone to get the wrong idea about how I am spending my time - to view the many heritage buildings we are adjusting.

Got to keep on rolling, so I'm off now to chase the wheelie bin instruction! Sorry, I couldn't resist.

Benedict Burke, senior vice president, global markets, Crawford & Company

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

How AI can make FNOL faster and more customer-centric

Irene Davies-Foo, associate director and business expert lead at Woodgate & Clark, outlines how artificial intelligence can transform first notice of loss by accelerating triage, improving data capture and ensuring customers reach human support faster when they need it most.

How AI is making insurance fraud harder to detect

Artificial intelligence is transforming organised insurance fraud, making it faster, cheaper and more sophisticated to commit, which DWF Law's Lauren France & Craig Budworth notes leaves insurers under growing pressure to strengthen detection and prevention.

FCA looking to address issues on claims definitions

Andrew Ruddle, the Financial Conduct Authority’s interim head of the department for insurance market analysis and policy, has said the regulator is looking at addressing issues about different claims definitions within insurance.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here