Commercial
Roundtable: Customer retention: Holding on to customers in the aggregator age
With price comparison sites making customers more price-focused than ever, how can insurers ensure they stand out for other reasons and also improve their retention rates?
Legal Update: Autonomous Vehicles: Motor evolution is imminent
Nick Rogers explores the coming changes to insurance that driverless cars will bring
Career development: Covéa commercial claims team wins customer service accreditation
Covéa has obtained the Institute of Customer Service’s Service Mark accreditation for commercial claims.
Allianz tweaking commercial branch network for 2015
Allianz has created a new region for its UK commercial branch network, bringing together two existing locations in Central and East England
Expertise in Action Video: Ian McManus & Steve White on training, succession planning and channel differentiation
Given the competitive insurance landscape it is important brokers do not only invest in their employees to maintain a skilled upwardly mobile workforce, but also articulate their value to customers.
Claims Club Monthly Missive: Driverless cars, connected homes and PPOs
From Tennessee to London, over the past few months I have heard a considerable amount about the future of insurance.
Flexible commissions look set for FCA scrutiny over conflicts of interest
Compliance specialists say regulator is ‘incredibly interested’ in the practice
New broker Shepherd Compello launches in London Market
EPG Insurance Services has launched a new Lloyd’s broking arm Shepherd Compello.
Interview: Jon Walker: In at the deep end
Axa managing director for commercial intermediary Jon Walker reveals that a change programme and an e-trading review have ensured his first few months in the job have been ‘incredibly busy’
Research: State of the Broking Nation Part 3: Networks and Consolidation
The value and the role of networks and the question of who benefits most from their involvement in the distribution chain are among the themes discussed this week in the third instalment of the State of The Broking Nation. But to begin with, as the…
Jelf adds LV products to panel after strengthening partnership deal
LV has become a strategic partner of broker Jelf in a deal that will see all of the insurer’s commercial products available through the Jelf panel.
Marie-Louise Rossi: An obituary
Marie-Louise Rossi, who died last night at the age of 58, left a huge legacy for the London insurance market for which she acted as a powerful, persuasive advocate for over a decade while at the helm of the International Underwriting Association (IUA).
Technology is a "huge equalizer" for smaller insurers, claims Alfa VP
Good data usage is a great leveller when it comes to insurance, and if done well it can help smaller players compete with larger established rivals.
Insurers must learn from e-commerce mistakes with digital role integration
Insurance companies need to break down the walls between internal functions to get the most out of the digital marketing opportunities available today.
Teradata VP hails connection analytics as key in combating customer churn
Insurers should make greater use of connection analytics to pinpoint their most influencial policyholders and reduce customer churn.
Axa appoints new sales manager for Ipswich branch
Axa commercial lines and personal intermediary has appointed a new sales manager for its Ipswich Branch as part of a renewed focus on the mid-market sector.
Brokers urged to offer ancillary cover outside of renewal cycle
Brokers are missing out on key revenue opportunities from ancillary products according to research conducted by Astrenska, Collinson Group’s underwriting division.
RSA appoints Cotton as real estate director
RSA has appointed Rachel Cotton as real estate director for its risk managed business.
British Insurance Awards winner video: Bollington MD Chris Patterson
To celebrate its victory in two categories at the British Insurance Awards, Bollington Insurance Brokers managing director Chris Patterson shares his thoughts on its success.
Ex-Kwik Fit Main man handed commercial director role at Ageas
Ageas Retail and Distribution has appointed former Kwik Fit Financial Services boss Bert Main as its director of commercial, with Greg Ball and James Furse landing non-executive director roles.
Construction: Building up momentum
With the construction industry seeing steady growth over the past 18 months, traditional risks in the sector are coming under the spotlight again
Underwriting director Hall quits NIG
NIG’s underwriting director Martin Hall has quit the Direct Line-owned insurer after just under five years as director of underwriting and pricing, Post can reveal.
Catlin cranks up UK General commercial capacity stake as Ageas steps aside
UK General has extended its capacity arrangement with Catlin to include commercial motor in a deal that has signalled the end of Ageas’ relationship with the managing general agent’s commercial arm.
Zurich commercial boss Thomson takes on PL broker role
Zurich has appointed its UK general insurance commercial division operations director Nichola Thomson to the new role of director of personal lines broker.