Claims
Spotlight: Sustainability - The impact of modern methods of construction on insurers
Modern methods of construction may be a solution for the UK housing crisis but what risks do insurers face? Michael Smale, senior associate at Kennedys and Chris Butler, partner at the firm explore the risks across all stages of the construction process…
Spotlight: Sustainability: Modern methods of construction
As the drive to a greener, more sustainable housing market continues so modern methods of construction are increasing in both popularity and usage. This drive is coming from a combination of government policies, consumer demand and also from within the…
Cold call claims fraudsters come up with fresh scam, insurers warned
Exclusive: Cold calling fraudsters have contrived another method of targeting policyholders to make fake claims in what insurer LV told Post it believes is a twist on previous scams.
Take part in Post's Adas survey 2020
Post, in association with National Windscreens, invites industry professionals to take part in our latest Adas survey.
Bobby Gracey joins Charles Taylor as global head of fraud
Charles Taylor has appointed Bobby Gracey, the chairman of the Chartered Institute of Loss Adjusters’ anti-fraud committee, as global head of fraud.
Blog: Replacement vehicle services - building a stronger customer journey
While many of us work from home, looking out of our windows it’s hard not to spot the rising number of vans and other light commercial vehicles on our roads. James Roberts, business development director for insurance at Europcar Mobility Group UK, argues…
FCA urges Lloyd's and London market insurers to behave 'ethically' in face of Covid-19
The Financial Conduct Authority has written to Lloyd’s and London Market insurers instructing them to “behave ethically and responsibly in the way they treat their customers, their employees and their counterparties” during the pandemic.
Briefing: "Alexa, do voice assistants have a future in insurance?"
As Confused launches an Alexa Skill that allows customers to get quotes from their Amazon Echo, Post content director Jonathan Swift asks other insurers about their experience of voice assistant technology to see if it is merely a gimmick - or has a…
Insurers told soul-searching, not superficial projects, will improve industry's reputation
Insurance companies must ensure they are “purpose-led” in order to restore the sector’s reputation, Blueprint for Better Business CEO Chris Wookey told members of the Worshipful Company of Insurers last week.
False job fraud: The crooks capitalising on Covid unemployment
Under the weight of coronavirus curtailment the UK unemployment rate has hit 4.8%. Crafty criminals are capitalising on unsuspecting job hunters to ‘phish’ personal information and commit insurance fraud.
PWC pulls Slater & Gordon into £63m Watchstone case
PWC has filed a claim against Slater & Gordon as it brought out its defence in the legal dispute with Watchstone, which is seeking £63m in damages from the accountants for alleged breaches of contract, confidence and fiduciary duty as well as conspiracy.
Orient Express: What if the Supreme Court goes against precedent in the FCA BI test case?
During the High Court hearing of the Financial Conduct Authority’s business interruption test case, the regulator argued that reversing the judgment in the historic Orient Express case would “restore sanity”. If the Supreme Court chooses to overrule the…
180 years of Post: Lloyd’s - Two decades of trauma
As Post celebrates 180 years, David Worsfold takes a look at the years of scandal, losses and court cases that hit the Lloyd’s of London market from the mid-1970s onwards and ask what today's insurers can learn from them.
Insurers urge MOJ for an early Christmas present of the rules for the whiplash portal
Insurers have urged the Ministry of Justice to release the rules for the whiplash portal as soon as possible, after delays earlier this year.
Supreme Court BI judgment deadline uncertain
The Supreme Court judges overseeing the Financial Conduct Authority's business interruption test case have pledged to work quickly but there is no certainty on when policyholders and insurers will get a decision.
Insurers must improve internal fraud team collaboration to join the dots, conference hears
Internal collaboration among fraud teams is important when fighting fraud, experts said at Post's Claims and Fraud summit.
Blog: Environmental liability – a catastrophic cover gap
Judy Hadden, founder of James Hallam business Oilspill Insurance Services, considers the hot topic of environmental liability cover, which she argues may be difficult to explain and sell but is an important value add.
BI test case: Warnings verdict and media confusion could enable fraudsters
The confusion created by the High Court’s decision in the Financial Conduct Authority's business interruption test case, with both parties claiming victory, could act as an enabler for fraudsters, according to experts speaking at Post’s Claims and Fraud…
Claims industry pivoted well to remote working but needs to prepare for a hybrid future, say experts
The claims industry has met the challenge of delivering for customers during the Covid-19 pandemic and should be preparing to take the best of what has been learned into a new normal of a hybrid remote-office work environment, according to specialists at…
Blog: No discount rate change in Northern Ireland but uncertainty remains
The Northern Irish Department of Justice has decided not to change the country's discount rate in line with the existing framework but will wait for reforms. DAC Beachcroft complex injury partner Louise Butler considers the next steps.
Coronavirus the 'disease equivalent' of the Great Storm of 1987, Supreme Court hears
The Financial Conduct Authority’s counsel today likened the spread of coronavirus to the Great Storm of 1987, appearing in front of the Supreme Court for the third day of the business interruption test case appeal.
Insurers and FCA clash on trends clauses in Supreme Court BI test case
Insurer defendants and the Financial Conduct Authority set out their starkly differing views on the use of trends clauses on day two of the ongoing business interruption test case hearing at the Supreme Court.
Blog: Analytics has a critical role to play in major and complex loss
It is not just low-value claims that can benefit from technology – data analytics has an important role to play in major and complex loss, argues Neil Baldwin, McLarens executive director.
British Insurance Awards 2020: The winners
Usually a lavish affair in the Royal Albert Hall with the insurance A-listers dressed to the nines in their finery and quaffing champagne mid-July, this year due to the Covid-19 pandemic and government restrictions the British Insurance Awards ceremony…