Claims
Business insolvency rate falls
The rate of insolvency among UK businesses fell 17% year-on-year in October, according to Experian.
CILA and Alarm forge risk management partnership
The Chartered Institute of Loss Adjusters has partnered with the Alarm to “promote standards of excellence in the management of risk”.
Young's views on economy branded "unacceptable" by PM
The Prime Minister has branded Tory peer Lord Young of Graffham’s comments that most people in Britain have “never had it so good” during “a so-called recession” as “unacceptable”.
Aviva hands out emergency payments for Cornwall floods
Claims experts and loss adjusters have begun visiting homes and businesses affected by the floods in Cornwall, according to Aviva
Cumbria “better prepared” following £276m floods
Communities and businesses in Cumbria have taken steps to better prepare for floods following the events of last year, research from the Environment Agency has revealed.
PwC sells Rok to Mansell Construction
Rok administrator PricewaterhouseCoopers has sold parts of the construction and social house building division of the company to Mansell Construction Services.
Software firm launches London claims system
Claims management software firm Fineos Corporation has confirmed the launch of an ‘out of the box’ claims management system specifically designed in consultation with the market.
Zurich implements Rok contingency plan
Zurich has established special outbound call centre teams in Cardiff and Whiteley to help policyholders affected by the closure of Rok’s maintenance business.
PSTF: Regulation holds back adoption of 'utility computing'
The biggest obstacles to the insurance market adopting "utility computing" are standards and regulation.
Personal injury - Culture change: Care, not cash
A perceptual shift must occur within the industry as well as across the public and the legal profession to replace cash in personal injury claims with care, argues Andrew Pemberton. Without it, the UK will struggle to escape the blame-and-claim culture…
Industry relief as plans to reform VAT exemption dropped
The European Union's decision to drop its planned reform of the Europe-wide VAT exemption of insurance and other financial services should be a relief to UK insurers and brokers.
Career development & CSR news: 'Superb' broker duo scoops top claims service accolade
Two claims handlers at Stirling-based broker Denis O Brown & Associates have been jointly honoured with an award for their customer service and professionalism.
Law reports: Liquidated damages clause not a penalty for equal parties
This law report has been contributed by national law firm Berrymans Lace Mawer.
View from the top: Accentuate the positive
Simply put, the public doesn't trust insurers. The industry has to improve the way it handles claims to overcome its bad image.
Law report: Judicial uncertainty leads to strike-out application dismissal
This law report has been contributed by national law firm Berrymans Lace Mawer.
Legal update - Occupiers' liability: No respite for the reckless
Various judgments over the past six years have laid the foundation for courts to back the coalition government's conviction that the state and private land owners should not be held responsible for the reckless risk taking of individuals while on their…
Comment - flooding: Passing the buck on floods
There is demonstrable lack of interest on all sides when it comes to improving buildings' flood defences and risk profiles. The industry, government and homeowners all need to work together, argues David Walker.
Rok closure could boost small contractors
The fall-out from the closure of Rok's maintenance business could lead insurers to turn to smaller building repairers in the future, according to one such firm.
Once-in-a-decade op
The consultation into the implementation of Lord Justice Jackson's proposals is the best window of opportunity the industry has had for more than 10 years to influence change.
Frost vows to stabilise prices following DAS losses
Recently appointed DAS head of underwriting Matt Frost has vowed to stabilise prices in a bid to revive the fortunes of the legal expenses insurer.
Law report: Limit to damages claim enforced to avoid conflict of council care duties
This law report has been contributed by national law firm Berrymans Lace Mawer.
Interview - Wayne Felton: Building interest
If building firm Mitie's entrance into the insurance repair market had not caused enough stir, the decision of its largest rival, Rok, to enter administration has raised even more interest in Mitie's plans. Leigh Jackson met the firm's property solutions…
PSTF: Senior execs at IT turning point
Jem Eskenazi, chief information officer at Groupama, told delegates the advent of technology in the insurance market was "nothing new", but added senior management are more receptive than ever to embrace technology.
Personal injury - Government reform: How far will they go?
With Lord Jackson's and Lord Young's reports both being delivered in close succession, the question is now whether or not the government has the appetite to deliver change to the personal injury space with some or all of the recommendations being…