Claims
Post Europe View from the Top: Partnership in France
The scale and vibrancy of the insurance market in France is very easy to witness. Since moving to Paris I have seen firsthand the level and diversity of the distribution channels that make France one of, if not the most, sophisticated markets in…
View from the Top: Partnership in France
The scale and vibrancy of the insurance market in France is very easy to witness. Since moving to Paris I have seen firsthand the level and diversity of the distribution channels that make France one of, if not the most, sophisticated markets in…
Police earnings for accident referrals revealed
The West Midlands Police earned over £600 000 in 2009 due to “tip off” fees from referring customers to “call-out” companies, it has emerged.
Sovereign Automotive launches accident management offering
Sovereign Automotive has established a new accident management offering being bought by the former owners of replacement vehicle firm Cab Aid.
Crawford & Company set to buy Italian firm
Crawford & Company Italia is in talks to acquire specialist liability adjusting firm Studio Bolton & Associati.
Crawford & Company set to buy Italian firm
Crawford & Company Italia is in talks to acquire specialist liability adjusting firm Studio Bolton & Associati.
PwC outlines Rok Scotland job losses
PricewaterhouseCoopers has announced details of the 268 job losses in Rok’s Scotland plumbing, heating and electrical (PHE) business.
PwC makes more than 700 Rok staff redundant
Rok administrator PricewaterhouseCoopers has made 711 Rok staff redundant after reviewing the ongoing requirements of the business.
Postscript - Personal injury dispute set to run on
Looking through Post’s back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from five years ago reveals.
RBSI seals EXL Indian outsourcing deal
Royal Bank of Scotland Insurance could offshore more than 300 back office roles to India after launching a consultation with more than a thousand staff last week.
In series - property claims: I'm sticking with you
Insurers have sometimes been criticised for not doing enough to retain existing clients. Sam Barrett investigates how advances in property claims handling are helping to address this cost-efficient issue.
RBSI leaves door open for further reserving
Royal Bank of Scotland Insurance has not ruled out the need for further personal injury claims reserving after setting aside another £100m during the third quarter of the year.
MoJ confirms plan to widen RTA process net
The government has confirmed plans to extend the road traffic accident claims process to a broader range of personal injury and low value clinical negligence claims by April 2012.
Ruling clarifies 'double jeopardy' threats
A recent High Court ruling that will mean fewer claims reach the Financial Ombudsman Service could spell good news for insurers, according to a law firm.
View from the top: Rising to the challenge
It's no secret insurers are generally seeing continued pressure on the bottom line. A combination of reduced volumes, reduced investment returns and high claims costs have made trading profitably a challenge.
Motor increase is not a 'market failure'
The increase in motor insurance premiums is problematic without being a "market failure" according to the British Insurance Brokers' Association.
Mitie seeks partners for one-stop building claims service
Building maintenance firm Mitie is in talks with prospective partners and potential clients in a bid to establish an all-encompassing property repair network.
Editor's comment: Rok's troubles raise issues
The news this week that building firm Rok had filed for administration will certainly have raised some questions among the insurance fraternity.
Legal update - NHS funding: The right to free care
A Primary Care Trust recently argued that a woman injured in a road accident was not eligible to receive NHS care due to winning a payout from her insurer. Glyn Jones explains the facts and implications of this case.
Postbox: Claims is about people and process
The 'In Series' property claims article in 4 November issue was of great interest and raises some important areas of debate around the use of technology in the claims process.
Clients switch as PwC lines up 50 bids for Rok
More than 50 interested parties are in the running to purchase all or part of beleaguered building repair firm Rok, administrator Pricewaterhouse Coopers has revealed.
In series - property claims: Everybody's talking
Word of mouth is still the most effective way to retain or gain market share, argues James Grant and, with the rise of social media, more emphasis should be placed on keeping current customers happy.
Warning over PI cost rise
Insurers could see personal injury costs rise due to a government review of 'discount cost rates' on compensation.
Commercial property - valuations: Wide of the mark
With recent figures suggesting as many as 77% of buildings are currently underinsured, Rachel Gordon investigates the root causes and potential solutions.