Claims
Zurich’s Paul Dixon on a greener claims process
With the world facing an urgent climate crisis, consumers are increasingly looking for brands to put purpose before profits, writes Paul Dixon, Zurich UK’s head of claims proposition.
British Insurance Awards 2021: Technology, Digital and Outsourced Partner Awards
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Customer Care, Sustainability/CSR and Brand Management Awards
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Risk Management and Claims Awards
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
Aston Lark, Aviva and Covéa win big at 2021 British Insurance Awards
Aston Lark and Aviva were the big winners at the 2021 British Insurance Awards on a night when Covéa was crowned General Insurer of the Year.
Covid BI claims payouts top £1bn
Insurers have paid out over £1bn in business interruption claims, according to the latest data released by the Financial Conduct Authority.
Highway Code changes risk 'unintended consequences' for commercial motor
Insurers and lawyers have warned of 'unintended consequences' for lorry drivers and fleet underwriters from next year's Highway Code revamp.
Q&A: Julian Radcliffe, Art Loss Register and Watch Register
Julian Radcliffe, founder and chairman of the Art Loss Register, explains how the Watch Register – the ALR's dedicated service for the watch trade – is working with insurers and law enforcement to find stolen watches and catch thieves and fraudsters.
Analysis: Trust and the whiplash portal
A survey commissioned by Post found that people are not confident in the whiplash portal, with a number of claimants turning to claims management companies and solicitors for help in completing the claim.
Covid wedding claimants could have lost out due to 'misleading information'
Exclusive: Wedding insurance customers of UK General and Great Lakes may have been supplied “misleading information” leading to a reduction in Covid-19 claim payouts or preventing them from claiming.
Aviva and LV join Ebay green parts push; Davies buys Asta; Marshmallow becomes latest UK insurtech unicorn; and Covea backs new pet insurance alternative Animor
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Intelligence: 11 September 2001 - 20 years on
With this week marking the 20th anniversary of the terrorist attacks in New York and Washington on 11 September 2001, Post looks back to see how the insurance market handled the claims and how terrorism cover has adapted since then.
Analysis: Business interruption late payment claims a 'live issue'
Insurers could still face claims for damages relating to the late payment of Covid-19 business interruption claims under an as yet untested part of the law, according to lawyers.
Q&A: Shift Technology co-founder and chief scientific officer Eric Sibony on the future of automation and ‘autonomy’ in claims handling
Claims automation has been described as the Holy Grail of insurance as it can provide a clear point of differentiation in a competitive market, while delivering significant efficiency savings for insurers. Insurance Post spoke to Eric Sibony, co-founder…
Last chance to decide Industry Impact winner at 2021 British Insurance Awards
The voting is open for you to decide who should win the Industry Impact Award at tomorrow’s British Insurance Awards. But be quick as the poll closes at noon tomorrow.
Allianz’s Graham Gibson says the time is now for sustainable claims
As the summer floods have shown, urgent action is needed to tackle climate change. Insurers have already committed to investment and underwriting targets but can also make a difference on the ground in the way they handle claims Graham Gibson, chief…
All Clear acquires Insure & Go; Liberty supports WTW sustainability accreditation; PIB buys again; Zurich enters UK PMI market
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Vast majority of public unaware of whiplash portal
Exclusive: Most of the general public are unaware of the new Official Injury Claim whiplash portal, a survey commissioned by Post has shown.
The top 30 European Insurers 2021: A turbulent time
The impact of Covid-19 saw the European non-life insurance market report a decline in gross written premium and profit after tax. Mathilde Jakobsen, director, analytics, Amsterdam, AM Best, analyses the numbers and reports on the movements in the ranking…
Spotlight on digital claims: Reducing the void between insurance and retail
Amazon’s recent announcement about its Insurance Accelerator is a stark warning for ‘Wizard of Oz’ claims, argues Paul Stanley, the CEO of 360Globalnet.
Spotlight on digital claims: Where next for digital claims?
A recent survey carried out by Post, in association with 360Globalnet, found that the straight through processing of personal lines claims is still not a reality for most insurance customers. However, as Sam Barrett discovers, that number is increasing,…
WH Smith to launch ‘digital first’ insurance lines; WTW lines up first acquisition after Aon merger collapse; Converys Europe strikes fourth deal and Higos buys in Cornwall
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Trade Voice: Mass chair Paul Nicholls on why an ineffective Official Injury Claim portal is good for no-one
Paul Nicholls, chair of the Motor Accident Solicitors Society and senior partner at Nicholls Brimble Bhol, looks at the teething pains around the new Official Injury Claim portal and what needs to be done to ensure justice and fair compensation for…
Noise-induced hearing loss tops shrinking Elto enquiries in 2020
Total enquiries to the Employers' Liability Tracing Office fell in 2020 as more people worked from home, with noise-induced hearing loss continuing to top searches.