Claims
Analysis: Review of the Year 2019
It feels as if 2019 was an uncomfortable year for the general insurance market as it never quite seemed to grasp control of its own destiny. Wherever you look, carefully laid plans were derailed by the unexpected – and often unwanted – intervention of…
Motor - Indicative reading time: 45 minutes
A series of CPD knowledge learning opportunities that can be used to accrue reading time. The pass rate is 80%.
Scrap target times and frivolous bureaucracy to help vulnerable customers, suggests DLG claims head
Insurers need to ditch standard practices like target times in contact centres and avoid unnecessary bureaucracy if they are to meet the needs of vulnerable customers, according to Direct Line Group managing director of claims Jessie Burrows.
MoJ secrecy on small claims portal under fire
The Ministry of Justice faced criticism on secrecy around the development of the small claims portal at Post’s Insurance Claims and Fraud Summit in London yesterday.
This week in Post: Driving out distraction
Road Safety Week marked the launch of Post’s Driving out Distraction campaign, in which we are urging the industry to pay attention and pull over rather than using hands-free devices while driving.
Huge data breach claims necessitate cyber insurance rethink, warns Kennedys
Data subject claims are on the rise and will be “the next in a long line of mass litigations” producing “exposures in the tens of millions”, according to Kennedys.
Driving Out Distraction: The impact of mental state on driving
There can be many distractions when driving a car but Jo McGowan, human resources director at First Central Insurance & Technology Group, asks what happens when these are inside your own head?
Direct Line predicts £10m hit from November floods
Direct Line Group will see £10m in claims from flooding in the North of England, its early estimates suggested.
Driving out Distraction: Is mobile phone use an addiction insurers should worry about?
On 10 August 2016 Tomasz Kroker was driving a truck on the A34 – ahead of him was a very visible long queue of traffic travelling uphill. The truck was travelling at 50mph, and Kroker made no attempt to reduce speed when he hit the first vehicle driven…
Insurers exposed to ex-MP’s £10m claim against Staffordshire Police
Travelers is among a number of insurers that are exposed to a pending £10m legal claim against Staffordshire Police by a former member of Parliament, who was accused of non-recent child sexual abuse, Post can reveal.
Blog: Claims and Fraud – Collaboration will end the zero-sum game
Will the Post Claims and Fraud Summit on 21 November serve as another arena for the claimant and defendant sectors to go another nine rounds of verbal fisticuffs? Michael Lynch, head of insurance partnerships at Minster Law, offers his views.
Driving out Distraction: 1st Central marks Road Safety Week with safety film
1st Central has unveiled a powerful new short movie to mark Road Safety Week, raising awareness of dangerous distractions on the road.
GRP's Mike Bruce on client relationships in commercial broking
How do brokers know that they’re doing a good job for their client? Mike Bruce, group managing director, Global Risk Partners, explains in the commoditised personal lines market, where products are relatively homogenous, it’s often simply about…
Thousands of Alpha latent defect policyholders yet to submit FSCS claims
The Financial Services Compensation Scheme has called on “thousands” of Alpha Insurance latent defect policyholders to submit their premium refund claims to the portal on the Danish insurer's website.
Post launches Driving out Distraction Campaign
At the beginning of the month the current government confirmed it would seek to tighten the law around handheld mobile devices on the road, but will not extend a ban to hands-free use. While Post supports this initial step it believes that the government…
NFU Mutual on hunt for claims head after Jon Cawley's exit
Exclusive: NFU is actively recruiting for a new head of claims following the departure of Jon Cawley.
This week in Post: Deluge, diversity and misdemeanours
More than 800 houses have been evacuated due to flooding and many of those families won't be back in their home for Christmas. Flood warnings are still in place and there are reports that flood defence equipment is being stolen.
Flood forecasting insurtech launches nationwide
Insurtech Previsico has launched nationwide, aiming to support insurers, brokers and their customers across the whole of the UK with live actionable flood warnings.
Rising Star: Katie Williamson, Horwich Farrelly
While working at a personal injury law firm, Kate Williamson became interested in what cases were like from the insurer's side and is now on her way to qualifying as a solicitor at Horwich Farrelly.
North of England floods could cost industry £80m to £120m: PWC
Flooding in the north of England could cost insurers between £80m and £120m, PWC has estimated, though this could rise.
Blog: Flood-damaged cars - are insurers missing a trick?
Earlier this year parts of the UK were under water and serious flood warnings are becoming more commonplace, writes Jane Pocock, managing director, Copart UK.
Insurers brace for some sizeable losses as UK barraged by floods
UK flooding is expected to continue, as insurers and loss adjusters have warned of a "spike" in both personal and commercial lines claims as a result.
Analysis: Reservoir dams - a water-tight insurance risk?
With almost 3000 dams supplying drinking water to towns and cities they are a common feature in the UK countryside. However, when heavy rain in August threatened the integrity of the emergency spillway at Toddbrook Reservoir an emergency evacuation of…
Ageas' Andy Watson cautions motor premium levels are ‘unsustainable’
Ageas UK CEO Andy Watson has cautioned that amid the Ogden rate change and inflationary pressures, current motor rates are “surprisingly low and unsustainable”.