Analysis: Review of the Year 2019

2019

It feels as if 2019 was an uncomfortable year for the general insurance market as it never quite seemed to grasp control of its own destiny. Wherever you look, carefully laid plans were derailed by the unexpected – and often unwanted – intervention of external forces. David Worsfold looks back at the highs and lows of a tumultuous year for the insurance industry

Brexit

No force has been more powerful or potentially more disruptive than Brexit. Plans have been put on hold, domiciles have been moved, European Union citizens working within the insurance sector

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Q&A: Fiona Sperry, QBE

Fiona Sperry, QBE’s head of complex claims, talks through her team’s role, how the insurer is meeting challenges posed by the energy transition and the place of artificial intelligence in claims.

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