Analysis: Review of the Year 2019

2019

It feels as if 2019 was an uncomfortable year for the general insurance market as it never quite seemed to grasp control of its own destiny. Wherever you look, carefully laid plans were derailed by the unexpected – and often unwanted – intervention of external forces. David Worsfold looks back at the highs and lows of a tumultuous year for the insurance industry

Brexit

No force has been more powerful or potentially more disruptive than Brexit. Plans have been put on hold, domiciles have been moved, European Union citizens working within the insurance sector

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Air India crash claim could reach around £150m

The fatal crash of Air India flight AI171 on Thursday (12 June) is expected to cost the insurance industry more than $200m (£147.2m), more than the direct written premium for aviation in India, according to analysts GlobalData.

Diary of an Insurer: Aviva’s Katriona Cunningham

With teams based across Perth, Norwich, Sheffield, Belfast, and Maxim, near Glasgow, Katriona Cunningham, policy application fraud lead at Aviva, tends to travel a bit for work and also taxis her girls to gymnastics, tennis, and swimming.

Questions raised by insurers’ lopsided AI investments

Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode policyholder faith in the industry.

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