Claims
Top 100 UK Insurers 2022
To date, the UK non-life market has been able to withstand the impact of operating challenges and with capital adequacy robust, William Keen-Tomlinson explains why the market has something of a buffer to absorb future uncertainty
Unrepresented claimants continue to sit below 10% according to OIC
The fifth tranche of data from Official Injury Claim portal shows that unrepresented claimants still make up less than 10% of its users, while the time taken to settle claims increases yet again.
Das UK partners with Admiral; IFB partners with GIFC and Ifed; Canopius names head of change
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Malcolm Hyde, Aviva, DACB, HF, NFU Mutual, Sedgwick and Zurich big winners at the Claims and Fraud Awards
Law firm HF took home three awards at the Claims and Fraud Awards last night, at an event that saw former Chartered Institute of Loss Adjusters executive director Malcolm Hyde, pictured, pick up the Achievement Award.
Motor insurers and credit hire companies agree maximum daily settlement rates
Motor insurers and credit hire companies have signed an interim agreement on increasing certain hire rates to enable both sides to navigate their way through the current challenges in the motor claims supply chain.
FCA highlights shortcomings in insurers' handling of BI claims as sum paid out hits £1.5bn
The Financial Conduct Authority has identified key areas where firms did not meet its expectations regarding fair treatment of customers when dealing with their business interruption claims.
Spotlight: Payments - The competitive difference in digital adoption
Digital adoption has been a key focus for the insurance industry in recent years. Vincent Belloc explains why regulation changes mean insurers need to double down on these efforts to develop more customer-centric experiences while keeping privacy a top…
Clegg Gifford employee wins age discrimination case after being told he has been around ‘as long as Pontius Pilate’
A Clegg Gifford & Co employee, who has worked in the industry “a great many years”, has won age discrimination case after his boss claimed he has been around “as long as Pontius Pilate”.
Acrisure acquires CRK; Sian Fisher's next move; Premium Credit hire personal lines and e-trade director
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
ABI's James Dalton to replace Ben Fletcher at IFB
In a wave of senior appointments, the Motor Insurers' Bureau has appointed the ABI's James Dalton as chief services officer.
Mass renews call for early review into OIC tariff
The Motor Accident Solicitors Society has renewed its call for an early review of the tariff of damages for low-value road traffic accidents, as recommended by the Lord Chief Justice of England and Wales.
E-scooter legislation must be mandated 'urgently' amid further trial extensions
Despite e-scooter trials being extended until May 2024, there is hope that legislation will be introduced sooner rather than later.
Markerstudy's Clare Lunn is set to lead the charge against opportunistic fraud
As the threat of opportunistic fraud rises in the face of the deepening cost-of-living crisis, Clare Lunn, Markerstudy’s head of counter fraud, calls on the industry to join together to continue to tackle this crime and the fraudsters behind it.
Video: Leveraging digital trends in insurance - Part one
How can insurers leverage digital?
Infographic: 2022 UK pet insurance facts
Updated for 2022, this infographic provides a snapshot of the trends, challenges, opportunities and growth drivers for pet insurance in the UK. Topics covered include pet insurance in numbers, claims trends and average premiums.
Interview: John O’Roarke and Ronan McCann, HF (formerly Horwich Farrelly)
Having overseen a name change from Horwich Farrelly, CEO Ronan McCann and chairman John O’Roarke explain how the rebranded HF is shaping up for a future of diversification, M&A and staff ownership as it looks to become the Admiral of the legal sector.
Analysis: The power of shareholders
R&Q recently faced a shareholder rebellion over its executive chair. It's not the first and it won't be the last time shareholders disagree with a firm's operations. Post reviews the result, and asks how much power shareholders really have?
The future of claims
Each insurance claims experience is an opportunity to connect with customers for unique and personalised communications.
Insurance fraud from A to Z
This A to Z insurance fraud guide aims to collate CRIF’s research and experience in the insurance fraud field into one place.
Insurance fraud - but not as we know it
The UK insurance market is heading for unchartered waters when it comes to insurance fraud.
Q&A: David Philips, GIFC
David Philips, chair of the GIFC, talks to Scott McGee about General Insurance Fraud Committee's plans for 2022 and beyond, the plans to work more with the government, and the key strategies it wants to implement to protect customers from fraud.
How different views on digital transformation impact customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity, but a misalignment in strategic goals is slowing progress.
Industry responds 'sensitively' to event cancellation in wake of Queen’s death
Organisers have seen many of their events cancelled since the Queen passed away earlier this month, despite clear guidelines from the government. However, the insurance industry has responded to these cancellations with sensitivity
Analyst answers: Don't underestimate the power of image data
Images are everywhere, from personal phones to ATMs to video doorbells. These images can tell stories, prove facts, and reveal so much. So, how does this apply to insurance?