Claims
Spotlight: Better terms for the GTA?
Industry guidelines and protocols covering replacement vehicles and repairs haven’t always met with consensus from insurers and credit hire firms. This article focuses on how the new General Terms of Agreement might fare.
The hidden risk of underinsurance for SMEs
Underinsurance is a silent, yet costly risk for UK small businesses, with an estimated 80% of SMEs underinsured.
Why I won’t accept discrimination and challenge it
Dr Lynn Gordon, chief medical officer at Charles Taylor Assistance, shares the discrimination she faced, why she will never accept prejudice and the importance of continuing to challenge it.
Davies’ Fairbrother on breaking the barriers women face
Gillie Fairbrother, global responsible business officer at Davies, confronts the biases women in insurance face and shares how her organisation has increased female leadership representation from 22% to 33%.
Stopping home insurance costs going through the roof
How property risk is changing – and why you should remove moss from your roof – is explained in the latest Insurance Post Podcast.
Crawford’s Norman on steps to reduce female burnout
Suzie Norman, HR director of UK & Ireland at Crawford, considers the different societal pressures placed on women working in insurance and outlines how the claims specialist has introduced policies to reduce female burnout.
What makes pet insurance customers happy revealed
Admiral and Agria have the greatest proportion of extremely or fairly satisfied pet insurance customers, according to the latest research by Fairer Finance.
Q&A: Nick Kelsall, Marshmallow
Marshmallow’s claims director, Nick Kelsall, sits down with Insurance Post to talk about his move from Allianz, his lookout for talent while growing 'a claims team for the future', and what the company is planning regarding fraud in 2025.
Throwback Thursday: Cue’s success and Lloyd’s IT puzzle
Insurance Post’s Throwback Thursday returns to February 1995, reminding you what happened this week in insurance history, when Cue was already spotting fraud, and Lloyd’s was struggling with IT.
Zurich warns Labour’s £1.6bn pothole pledge won’t make a dent
Zurich Municipal has warned the extra £1.6bn Labour pledged to tackle potholes falls far short of the £15.6bn needed to repair the local road network.
AI in insurance: Revolutionising risk and reward
While it’s clear that AI offers remarkable benefits in processing claims, predicting risks, assessing damage, underwriting and more, it also raises critical ethical questions.
Swiss Re’s UKI CEO on lessons learned from Storm Eowyn
Jason Richards, CEO of property and casualty reinsurance for the UK & Ireland at Swiss Re, counts the cost of the chaos caused by Storm Éowyn and argues the insurance industry and the UK government needs to work together to improve current properties and…
Q&A: Howard Dean, Forum of Insurance Lawyers
Howard Dean, president of the Forum of Insurance Lawyers and partner at Keoghs, talks to Insurance Post about his career, the new government, and the Ogden rate shift.
Why technology is making the human touch in claims more important than ever
View from the Top: Technology is transforming insurance, but claims handling still depends on expertise and empathy. Margaret Murphy, claims director at CFC, discusses the balance between digital tools and human insight.
Throwback Thursday: Polaris on target and Sedgwick’s growth plans
Insurance Post’s Throwback Thursday steps back in time to February 1995 to remind you what was going on this week in insurance history when electronic point-of-sale technology began and Sedgwick’s CEO looks to the future.
‘Coordinated action’ required to bring premiums down, says ABI
The director general of the Association of British Insurers, Hannah Gurga, has told Insurance Post that collaboration between the industry and government can offer ‘practical solutions’ to industry issues.
How worldwide events transform war and terrorism cover
In the latest Insurance Post Podcast, Thomas Clayton, head of cyber for Zurich UK, CFC’s terrorism and sabotage team leader Harry Salmon, and Hugh Sparks, managing director for onshore energy and mining at Charles Taylor Adjusting, reflect on how the…
The GenAI revolution: Transforming insurance for 2025 and beyond
In the high-stakes, high-volume world of insurance, every second counts, and speed of performance is the name of the game.
Revolutionising insurance: The imperative of data-driven decisions in a dynamic market
In today's rapidly evolving insurance landscape, the strategic adoption of data-driven decisions is imperative.
Law firm executives to stand trial in February 2027
Five former executives of the shuttered law firm Axiom Ince will face trial in February 2027, having been charged by the Serious Fraud Office.
Extreme weather hitting insurers hard
All three of Travelers, AIG and Mapfre have put emphasis on extreme weather in their latest set of results.
Wedding insurance ensures the big day goes without a hitch
To mark Valentine’s Day, Insurance Post news editor Scott McGee discusses the wedding insurance market in 2025 with ombudsman Rachel Lam and Voyager’s Adam Underhill.
Why PFAS is the greatest threat to insurance today
As “forever chemicals” become a growing focus of government regulation and a deluge of civil litigation, Emma Ann Hughes unpicks the potential impact of the manufacture and distribution of per and polyfluoroalkyl substances for the insurance industry.
Why the government is wrong to shut out claimant voices
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, argues that claimant representatives must have a voice in the government’s Motor Insurance Taskforce.