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Why we’re putting shared expertise to work in 2027

Trade Voice: Mike Keating, CEO of the Managing General Agents Association, reflects on a year of growth for the MGA sector and sets out why learning, development and practical regulatory engagement will be centre stage in 2027.

Big Interview: Steve Hardy, Policy Expert

Steve Hardy, CEO of Policy Expert, explains why the nation’s biggest MGA is prioritising resilience over rapid growth, whether M&A is on the cards and shares his views on the likes of ChatGPT selling insurance.

Diary of an Insurer: Belfor’s Dominic Toomey

Dominic Toomey, technical manager within the major and complex loss team at Belfor UK, balances complex site inspections, hands-on technical demonstrations and internal system workshops with the ongoing development of people and processes.

Headcount cuts cost insurance its human headspace

Editor’s View: After years of warning about a war for talent, Emma Ann Hughes reckons insurance bosses should think carefully before winning the cost war by replacing some of the people it spent so long trying to attract with artificial intelligence.

Big Interview: Hardeep Gulati, Duck Creek

Following Duck Creek’s acquisition of AI-native underwriting platform Send, CEO Hardeep Gulati outlines the efficiency gains he expects from bringing the businesses together and his ambitions to double revenue in the next four to five years.

Diary of an Insurer: Sedgwick’s Hugh Kennaway

From policing London's streets to handling complex global energy claims and championing the international growth of the loss adjusting profession, Hugh Kennaway, past president of the Chartered Institute of Loss Adjusters, plus managing director and…

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