Insurers advised to cut FOS complaints by avoiding technical jargon
The number of consumer complaints lodged against general insurers with the Financial Ombudsman Service can be reduced by cutting down on the extent of technical jargon in responses to policyholders, according to compliance experts.
According to data published by the FOS last week (24 February), in the second half of 2014 the ombudsman received more than 160,000 complaints about the financial services sector, the majority of
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