Articles by Emma Ann Hughes
KPMG’s Evans reveals US investors set to snap up UK insurers
US investors are lining up to buy mid and top-tier UK MGAs and brokers in the year ahead, according to Huw Evans, partner and head of insurance at KPMG UK.
Time:To – Axa’s Crane on how to meet regulatory requirements
How artificial intelligence can be used to satisfy the Financial Conduct Authority is outlined by Mike Crane, managing director of Axa Commercial, in the latest Insurance Post Time:To video.
Axa outlines plan to drive organic growth and scale AI
Axa’s new strategic plan focuses on “accelerating customer-driven organic growth at attractive margins, and scaling AI to deepen our competitive moat”.
Allianz’s Fletcher on blurred insurance fraud boundaries
Ben Fletcher, director of fraud and financial crime at Allianz, has highlighted the blurring lines between insurance claims fraud and other forms of criminal activity.
Big Interview: Chris Knight, Financial Conduct Authority
The Financial Conduct Authority’s new director of insurance, Chris Knight, speaks exclusively to Insurance Post about premium finance, why enforcement action against firms that fail to comply with the Consumer Duty is looming plus whether the watchdog…
Lloyd’s gathers to remember 9/11 victims 25 years on
Lloyd’s, Aon and Marsh gathered to mark the 25th anniversary of the 9/11 terrorist attacks today (11 September), remembering those who lost their lives.
How 9/11 still shapes insurance
Editor’s View: On the 25th anniversary of 9/11, Emma Ann Hughes reflects on how the attacks changed terrorism risk, catastrophe modelling and insurance capacity forever and reminds the sector of how it must always help people recover from loss.
FCA weighs AI challenge as ChatGPT reshapes insurance distribution
The Financial Conduct Authority is considering a review of whether its regulatory perimeter needs to expand as growing numbers of consumers turn to artificial intelligence tools such as ChatGPT for help choosing an insurance policy.
City minister urges insurers to tackle economic abuse
City minister Lucy Rigby has called on insurers to step up efforts to identify and tackle economic abuse, urging firms to embed safeguards into product design and customer services.
ABI urges insurers to strengthen support for abuse victims
The Association of British Insurers has produced two guides to help customers and colleagues experiencing economic abuse, setting out steps to support those affected.
AI leap allows insurer websites to quote directly to LLMs
Artificial intelligence agents can now obtain real insurance quotes directly from websites without customers having to identify or install an insurer’s AI app, according to WaniWani.
FCA continues to scrutinise premium finance APR outliers
Chris Knight, the Financial Conduct Authority’s new director of insurance, has revealed he wants to see premium finance annual percentage rates fall further.
Time:To – MGAA’s Keating on how to stay on top of governance
The importance of data to keep tabs on delegated authority to satisfy the regulator is stressed by Michael Keating, CEO of the Managing General Agents’ Association, in the latest Insurance Post Time:To video.
Autoglass warns insurers over risks of excluding windscreen cover
An increase in stripped-back motor insurance products entering the market over the last six months has prompted a warning that customers may not fully understand the financial consequences of choosing policies without glass cover.
Time:To – Aspect’s Carpio on how AI has made it easier to underwrite
Artificial intelligence and technology allows you to adjust your portfolio easier than ever before, according to George Rojas Carpio, senior underwriter at Aspect.
Time:To – Sedgwick’s Dryden on how AI is improving claims
Nicola Dryden, chief client officer at Sedgwick, outlines how the business is using artificial intelligence to free-up people to help claimants.
Time:To – KPMG’s Francis on getting the foundations right for AI
A single data repository is essential if insurers want to make the most of artificial intelligence, according to Levi Francis, director and general insurance actuarial pricing lead at KPMG.
Lloyd’s CEO pushes market to innovate at scale
Lloyd’s CEO Patrick Tiernan has called on the London market to move beyond product innovation and deliver “innovation at scale” to meet growing demand for cover across data centres, infrastructure, energy and defence.
Time:To – LIIBA’s Croft on AI opportunities
Artificial intelligence allows insurers to move beyond once-a-year renewals to continual risk assessment and mitigation, according to Chris Croft, CEO of the London & International Insurance Brokers’ Association.
Lloyd’s profits fall to £3.5bn
Lloyd’s profit before tax fell from £4.2bn in the first half of 2025 to £3.5bn in the first six months of 2026, as lower investment returns offset a "strong" underwriting performance.
Time:To – LMA’s Levett on making the most of FCA rules
Implementing the Financial Conduct Authority’s simplification rules will make insurers’ lives easier, according to John Levett, head of regulatory affairs at Lloyd’s Market Association.
FOS believes it is still 'too soon' to judge Consumer Duty impact
It is too early to determine whether the Consumer Duty has reduced complaints about home and travel insurance, the Financial Ombudsman Service has told peers.
FCA pressed by Lords over regulating ChatGPT
The Financial Conduct Authority has been challenged by peers over whether artificial intelligence platforms such as ChatGPT should be brought within the regulator’s remit.
Time:To – Zurich’s Thomas on using AI to strengthen underwriting
Artificial intelligence should be used to help underwriters spend less time hunting around for data, according to Sam Thomas, interim chief underwriting officer of Zurich UK.