Analysis
Telling porkies
Measures to counter the multi-million pound cost of fraud are being continually stepped up, but how is this impacting genuine claimants? Rachel Gordon investigates.
Big 'Ed roars to pole
Clear aims, a creative approach and fervent dedication to customers have all seen MCE Insurance streak ahead of the competition, writes Jessica Pothering.
Revealing a revelation
Leigh Jackson looks at Royal Bank of Scotland Insurance's innovative use of Detica's NetReveal system in reducing levels of claims fraud, increasing productivity and saving money.
Time is money
Research has recommended a more fl exible approach to legal fee billing yet some fi rms continue to charge per hour. Veronica Cowan reports on how insurers are ahead of the curve and the challenges that remain.
An integrated solution
CGI's Account Reconciliation Centre has made significant inroads into dragging payment and collections processes into the 21st century, making efficiency and environmental savings in the process, writes Louise Meeson.
Picking out the winners
Three days, 24 judges and numerous categories. Ant Gould explains the daunting process of judging the awards and identifies some common entry errors.
Time to shout
In his opening address at the British Insurance Awards, Ant Gould criticised the Financial Services Authority for its recent shift in tone" from one of partnership and principles to one of prescription and fear.
The customer is number one
Many insurers claim to put customer needs at the heart of their business strategies, however, health insurer WPA's consumer satisfaction objectives go that step further, writes Leigh Jackson.
Ethical with integrity
David Slade has had a rollercoaster of a career, and is as enthusiastic about the general insurance business now as he was when he started in 1961. Ant Gould details some of his achievements.
The complete package
Jonathan Swift explains why steady growth and impressive achievements across all of its business areas meant Hiscox was the top pick for the judges in the General Insurer of the Year category.
Making some major strides
Ranked by consumers as 'the most ethical brand' in the UK, Co-operative Insurance is a worthy winner of the Corporate Social Responsibility award. Ant Gould takes a look at a number of the company's initiatives.
A driven persona
Joe Thelwell, managing director of TRS Poole, has demonstrated ferocious tenacity, resourcefulness and creativity in a career that has seen him hit the heights at breakneck speed. Today still, it seems the only way this industry dynamo will go is up,…
Licence to skill
RSA's new web-based training tool incorporates a broad range of learning resources delivered across multiple media that has had a marked effect in increasing the number of e-learning solutions taken within the insurance group, writes Stephanie Denton.
Aleksandr technique
With a unique and now ubiquitous multi-channel advertising campaign that has entered the public consciousness, comparethemarket.com has achieved great things with a comparatively small budget, writes Michelle Worvell.
The customer is number one
Many insurers claim to put customer needs at the heart of their business strategies, however, health insurer WPA's consumer satisfaction objectives go that step further, writes Leigh Jackson.
E-trade made easy
Acturis' seemingly endless series of industry firsts has made it a leading player in the e-traded small to medium-sized enterprise space, all of which have generated impressive user growth, writes Sarah Hills.
Picking up good vibrations
Mairi MacDonald recounts how Cunningham Lindsey took charge and turned a potentially disastrous loss for 13 Rochdale homeowners into a well-managed and co-ordinated single claim.
Merlin's magic
Newly rebranded loss adjuster Merlin dazzled the British Insurance Awards' judges with its claims management solution, which offers an award-winning combination of speed and cost savings, writes Stephanie Denton.
Joined-up thinking
Auger Technical Investigation Services has managed to take the hassle out of the claims process for damage to shared drains by providing a co-ordinated, centralised response that has left customers happy, and reduced the costs of bringing claims. Lynn…
Thinking big in SME
Observing a gap in the market, Brit Insurance has made headway in the micro-SME sector based on its dedication to delivering innovative and well-targeted business cover, highlights Mairi MacDonald.
Giving the thumbs up
Since contractor networks began providing property repair to the insurance industry during the mid 1990s, the debate has rumbled on about how they should fit into the business process. Ralph Savage assesses sentiment in the property claims validation…