Analysis
The customer is number one
Many insurers claim to put customer needs at the heart of their business strategies, however, health insurer WPA's consumer satisfaction objectives go that step further, writes Leigh Jackson.
E-trade made easy
Acturis' seemingly endless series of industry firsts has made it a leading player in the e-traded small to medium-sized enterprise space, all of which have generated impressive user growth, writes Sarah Hills.
Picking up good vibrations
Mairi MacDonald recounts how Cunningham Lindsey took charge and turned a potentially disastrous loss for 13 Rochdale homeowners into a well-managed and co-ordinated single claim.
Merlin's magic
Newly rebranded loss adjuster Merlin dazzled the British Insurance Awards' judges with its claims management solution, which offers an award-winning combination of speed and cost savings, writes Stephanie Denton.
Joined-up thinking
Auger Technical Investigation Services has managed to take the hassle out of the claims process for damage to shared drains by providing a co-ordinated, centralised response that has left customers happy, and reduced the costs of bringing claims. Lynn…
Thinking big in SME
Observing a gap in the market, Brit Insurance has made headway in the micro-SME sector based on its dedication to delivering innovative and well-targeted business cover, highlights Mairi MacDonald.
Giving the thumbs up
Since contractor networks began providing property repair to the insurance industry during the mid 1990s, the debate has rumbled on about how they should fit into the business process. Ralph Savage assesses sentiment in the property claims validation…
Rock solid
Gibraltar has transformed its image to a well-regulated, international financial services centre but now finds itself under fire from the G20 to adhere to new compliance criteria. Sarah Hills reports.
Out of the ashes
Determining a financial motive is a crucial element in defending insurance claims in cases of suspected arson. Tony Levitt explains.
Partners in time
Andrew Jepp examines the current need for local government to cut costs through partnership working, while managing the resultant rise in risk.
Our mutual friend
London Authorities Mutual has been forced to stop writing new business following a recent Court of Appeal defeat, which has effectively barred local authorities from banding together to form an insurance company. Louise Meeson looks at the decision's…