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BIA09 Ebusiness winner CGI

CGI's Account Reconciliation Centre has made significant inroads into dragging payment and collections processes into the 21st century, making efficiency and environmental savings in the process, writes Louise Meeson.

The UK general insurance market has adopted e-business strategies and technology for acquiring business, however, remarkably the payment and collections processes have remained manual, paper-based and

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Tesco Law and the insurer legal services revolution that never was

Content Director's View: More than a decade ago many insurers could not wait to seize the opportunities afforded by a change in the law that allowed them to set up their own legal services arms. Jonathan Swift reflects on what happened next - and the prospect of a one-stop-shop claims provider in the future.

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