Analysis/Claims
NFU Mutual leads motor insurance market
NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.
Ransomware costs soar as cyber claims decline
The financial fallout of ransomware is mounting, even as the number of cyber insurance claims received declines, data from Resilience has revealed.
Classic car insurance keeps vintage motors running
How the classic car insurance market has geared up for changing vehicle values, supply chain challenges, shifting owner expectations, plus environmental pressures is examined by Emma Ann Hughes.
Burning point: insurance and heat-driven perils
With a series of heatwaves dominating summer 2025, Fiona Nicolson looks how insurers are changing their approach to underwriting, modelling and climate-risk planning.
Claims service progress stalls in Q2
After gains early in 2025, Ben Bolton, managing director at Gracechurch, reveals general insurance claims service has slipped, with NPS falling and regional gaps widening.
Is the pet insurance market delivering fair value?
As vet bills increase and complaints grow, Sam Barrett explores how the pet insurance sector is responding to consumer confusion, cover gaps, and cost pressures.
Travel insurance satisfaction increases but trust takes a hit
Despite rising customer satisfaction, Millie Ridley, researcher at Fairer Finance, shares the consumer group's data shows trust in travel insurance is falling, with gaps in transparency and clarity still causing concern.
How extreme weather is transforming caravan insurance
As British summertime weather can now range from heatwaves and droughts to intense thunderstorms and floods, Emma Ann Hughes examines how caravan insurance has had to adapt to climate extremes.
Styling shifts transform hairdresser insurance
Fiona Nicolson takes a closer look at why the increase in the number of independent and freelance hairdressers in the UK, as well as so-called co-working salon spaces post pandemic, has pushed up the price of hairdressers’ insurance.
Air fryers causing growing numbers of home fires
Air fryers are challenging chip pans in keeping the kitchen at the heart of fire risk in the home, according to data analysis from Aviva and Crawford.
Trump’s card for trade credit insurance
As Donald Trump’s “combative approach” to international commerce creates uncertainty around global trade, Tim Evershed examines the impact on demand for credit insurance as the threat of non-payments grows.
Lack of financial coordination of claims payments laid bare
The fragmented nature of the financial coordination underpinning claims payments in the UK has been flagged by a survey by Vitesse.
How cyber insurers are stepping up after M&S attack
How insurers and corporates are reassessing their exposure models and IT risk appetite because of the growing threat of ransomware plus attacks on the likes of M&S plus Co-op is examined by Edmund Tirbutt.
Insurers upping their female football game
To ensure the Lionesses are in peak form to win the Euros 2025, Damisola Sulaiman examines the strides that have been made to insure female footballers plus what more must be done in insurance innovation and partnerships with sports organisations.
Rising water excess fuels distrust in home insurers
Peter Roper, head of research at Fairer Finance, argues home insurers need to do more to help customers understand the cover they are purchasing to increase satisfaction in the sector's products and services.
Could aviation insurance be about to skyrocket?
David Worsfold examines how an increasing number of claims and capacity issues are changing conditions in the airline insurance market.
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in…
John Bissell, Chartered Institute of Loss Adjusters
John Bissell, executive director of the Chartered Institute of Loss Adjusters, is working to help the sector win the war for talent.
Steven Wallace, McLarens
Steven Wallace is managing director of UK and EMEA for global claims services provider McLarens.
Neil Gibson, Sedgwick
Neil Gibson leads Sedgwick’s loss adjusting and claims management business in the UK and is at the forefront of making this part of the sector more sustainable and inclusive.
Paul Lofkin, Crawford
With more than 20 years’ experience in the insurance sector, Crawford’s president for the UK and Ireland Paul Lofkin has a proven track record of driving strategic growth, encouraging innovation, and delivering effective results across the claims value…