Motor
In series - Claims management: Making the most of technology
With the internet playing an increasing role in customer’s lives, Sam Barrett reports on the failure by the insurance industry to invest in claims technology systems to harness this.
Audatex system outage blasted by Axa
Axa Insurance has labelled a system outage at claims software firm audatex “unacceptable”, after a glitch left motor insurers with a four-day delay in processing repair assessments.
Household – aggregators: The next big thing?
After success in the motor market, the aggregators are turning their attention to household insurance. Will they manage a repeat performance? asks Jane Bernstein.
Confused adds five to motor panel
Aggregator confused has named five new insurers to its motor offering bringing its panel to 90 members.
Canopius confirms Tim Rolfe appointment
Former UK General chief executive Tim Rolfe has taken up a senior role at privately owned Lloyd’s group Canopius, Post has learnt.
Allianz launches flexible motor cover
Allianz Retail has launched an online car insurance product as part of the division’s ongoing development plans.
Towers Watson: injury claims costs up 30%
The cost of injury claims in the UK car insurance market has grown recently by nearly 30% per annum according to Towers Watson.
Brightside reports H1 2010 revenue surge
Insurance broker Brightside has posted revenues of £26.6m for the first half of 2010 – an increase of almost 25% year-on-year.
Extended warranty duo joins White Oak
Automotive and equipment underwriting agency White Oak Underwriting attracted an extended warranty team to its London headquarters.
Accident Exchange recovers hire charges
Credit hire organisation Accident Exchange has recovered full hire charges in one of thousands of outstanding court cases concerning allegedly dishonest rate evidence supplied by research firm Autofocus.
BIS 2010: Fraud 'too easy' at application
The public and private sectors could work together to tackle fraud at the point of application.
Hiscox enters classic car partnership
US-based classic car broker Hagerty International has signed a deal with Hiscox which will see the insurer provide capacity for its UK classic car insurance products.
'Wild West' feel as Ebay inundated by insurers
Ebay has been "inundated" with offers from the insurance industry since announcing its plans to form affinity partnerships with motoring insurance providers.
In series - claims management: Reflecting on feedback
Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.
View from the top: The buck stops here
The past 18 months have been horrendous for the motor market. Insurers have been ravaged by credit hire, claims farming and fraud, burning more than £1bn of capital as a result.
John Lewis to ditch Greenbee in rebrand
Department store John Lewis is targeting "rapid growth" in the insurance market, after unveiling plans to rebrand its offering.
Start-up taps into insurer PI claim fears
A new legal process outsourcing firm is in trials with "a number" of insurers and brokers to capture third-party personal injury claims.
Groupama contract boosts Nationwide H1 results
Nationwide Accident Repair Service has reported a 9% increase in turnover for the first half of the financial year – aided by a significant new contract with insurer Groupama.
NMJ acquisition moves to Open GI
NMJ Insurance Brokers, has selected Open GI as the IT partner of choice for their most recent acquisition.
"Stand out" Admiral has room to grow
Jefferies has downgraded its recommendations for Admiral from 'Buy' to 'Hold'.
Research shows that young drivers should be banned from night-time driving
Cardiff University researchers have said that newly qualified young drivers should be banned from night-time motoring and carrying passengers of a similar age, the BBC reports.
Service Certainty launches new MOJ reforms offering
Insurance consultants Service Certainty has launched a new service designed to help insurer’s combat fraud and meet timescales under Ministry of Justice reforms.
IAG: 2011 to remain “challenging” in UK
Insurance Australia Group has predicted it will encounter further struggles in the UK market in 2011, as the insurer’s UK division aims to recover from a disappointing 2010.
Home & Legacy seals Lloyds deal
Home & Legacy has entered an agreement with Lloyds TSB Insurance Services to provide personal home and motor insurance to its private banking customers.