Insurer
Analysis: The claims sector in a post-reform world
The launch of the whiplash portal has made it more difficult for firms to make money handling small claims, leading to firms reassessing their models. Post investigates what the sector will look like in a post reform world.
Covéa talks to buy Axa XL Re fall through: report
Covéa has failed to secure a deal to buy Axa XL Re, Post’s sister title has reported.
Spotlight: Culture cannot be closed
Jeff Picozzi, global insurance lead, Red Hat, discusses why open culture cannot be simply a buzzword - and that the insurance industry needs to embrace open source technology to innovate and meet customer demands.
Spotlight: Is cloud the key to adaptability and flexibility at speed?
Many insurers are burdened with legacy technology infrastructure that is slow to adapt to the changing needs of policyholders. Padraig Floyd explores how some insurers are modernising by leveraging cloud-native, container-based solutions for a bottom-up…
Brokers foresee disruption from Amazon business insurance deal but no reason to panic
Amazon Business’ partnership with insurtech Superscript has the potential to bring an element of disruption and grab niche market share by meeting demands but advice is still key for corporate SME business, according to experts.
Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge and improve the customer journey.
Trade bodies collaborate on product governance amid concerns of sluggish progress
Insurance industry trade bodies are working to agree templates for information sharing between firms to enable them to more easily come into line with the Financial Conduct Authority’s enhanced product governance rules.
Analysis: Commission in the crosshairs as FCA warns on product governance rules
The shift in the regulatory landscape could lead to “massive upheaval” experts have warned as brokers have been urged to engage with the process amid fears that the scope of fair value changes has not been understood.
Avid’s Stephen Gibson on the four criteria that will define a successful MGA
After a challenging few years the managing general agents sector has looked at itself in the mirror and, buoyed by the hardening market, is in good position to grow following the pandemic, says Stephen Gibson, CEO of Avid Insurance Services.
Blog: Improving customer retention in insurance
Ello managing director Michael Kalli considers recent research that suggests fewer than one in 10 consumers feel like they are a valued customer to their insurer.
Blog: We are not responding fast enough to the climate change challenge
Climate change still remains the biggest challenge facing society, and we aren’t responding fast enough, writes Guido Fürer, group chief investment officer and member of the group executive committee, Swiss Re.
Hiscox chief claims officer Grace Hanson to exit
Hiscox chief claims officer Grace Hanson will leave the insurer at the end of the year, Post has learned.
Interview: Jimmy Williams, Urban Jungle
Jimmy Williams, co-founder and CEO of Urban Jungle, spoke to Post about how his own experience with home insurance inspired him to address issues the industry is facing, ambitions to branch outside of property and how views of insurtechs are changing.
David Williams to leave Axa
David Williams, managing director of underwriting and technical services, is leaving Axa Insurance after 41 years with the provider.
Zurich’s Paul Dixon on a greener claims process
With the world facing an urgent climate crisis, consumers are increasingly looking for brands to put purpose before profits, writes Paul Dixon, Zurich UK’s head of claims proposition.
Intelligence: Grading the education insurance market
Experts specialising in education sector insurance have hailed the market’s performance during the pandemic and expressed optimism for more success as students head back to university and further education colleges.
Allianz unveils transitioning at work policy
Exclusive: Allianz Holdings has launched a transitioning at work policy across its UK businesses, including Allianz, LV, Petplan and Home & Legacy.
British Insurance Awards 2021: Commercial Lines Insurer of the Year Award
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Personal Lines Insurer of the Year Award
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Achievement Award: David Stevens CBE
Former Admiral CEO and co-founder David Stevens CBE was the recipient of the Achievement Award sponsored by Verisk at the 2021 British Insurance Awards. Jonathan Swift caught up with him to reflect on his career.
Pool Re names ex-BBA boss Angela Knight as chair
Pool Re has appointed Angela Knight as non-executive chair, subject to regulatory approval.
Axa adds Sarah Mallaby as distribution and trading director for commercial
Axa UK has appointed Sarah Mallaby, formerly director of broker markets at Allianz Insurance, as distribution and trading director for its commercial business.
Highway Code changes risk 'unintended consequences' for commercial motor
Insurers and lawyers have warned of 'unintended consequences' for lorry drivers and fleet underwriters from next year's Highway Code revamp.
Healthy capital levels in reinsurance market, says Guy Carpenter
The reinsurance market had $531bn (£384bn) of dedicated capital at the middle of 2021, a $14bn increase on the end of 2020, Guy Carpenter has estimated in association with AM Best.