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Arson: No smoke without fire

While fire risk has dropped considerably over the past decade, almost half the £1bn paid out in fire claims each year is as a result of deliberate acts. So what can be done to reduce the losses caused by arson?

New Zealand Earthquakes: Kiwi crisis

New Zealand insurers were exposed to intense pressure following the devastating earthquakes in Canterbury in 2010 and 2011. Post investigates the lessons learned from these events for insurers in both New Zealand and the UK

Brokerbility next to pilot Axa claims tool

A web-based claims tracking tool for brokers is entering its second pilot phase with members of the Brokerbility network with a wide release planned for the second quarter of this year.

Insurers told to expedite sales call backs

Customers that have requested a call back from a contact centre about an insurance purchase will lose interest in the sale if they wait more than 24 hours for the call, research from Callstream has found.

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