Research and advisory business, Mactavish has warned the boards of UK companies increasingly run the risk of insurers not paying out on their claims due to lack of understanding of their responsibilities under new regulations, such as the Insurance Act…
The largest of the British Channel Islands, Jersey is located 100 miles from the south of England and 14 miles off the French coast. Covering 45 square miles, the island offers one of the world’s major international finance centres. For the island's…
Living in South London, I’m in an on-off relationship with my broadband connection. My unreliable web access is irritating – although it is probably not as bad as in certain rural areas.
John Ludlow, CEO of the Association of Insurance and Risk Managers, looks at the successes and failures of the Insurance Act, which came into force a year ago.
Oakes is research and development manager at the Association of Insurance and Risk Managers
Brokers are adopting different approaches to achieving a fair presentation of the risk under the Insurance Act, the Association of Insurance and Risk Managers has warned.
Claims are the insurance shop window but are insurers really using them as differentiator they should, asks Colin Thompson, founder and executive chairman of Nexus.
Many brokers’ professional indemnity policies contain exclusion clauses that limit their cover, leaving them and their customers exposed
Brokers need to stand out in a competitive market and claims service is a way to make a real difference. Being there to advise, intervene – and to turn the heat up if necessary – can mean the world to a grateful client.
With the Enterprise Act coming into force on 4 May, policyholders will now be able to claim damages for late payment of claims. Are insurers ready?
The broker landscape continues to evolve at an increasing rate and the industry is under constant pressure to adapt rapidly in order to keep up.
Brokers have not seen a drop in appetite for UK insurance products since the EU referendum vote last June.
Dissatisfaction over clarity during the claims process has been highlighted by the recent Financial Conduct Authority review. What can the industry do to make the system work better?
The growth in online communications makes BT's strapline ‘It's good to talk' seem dated, but anyone who has had to lift a phone to unravel a burgeoning misunderstanding in an email can appreciate its spirit.
The insurance market has been living with the Insurance Act 2015 for nearly six months. It is too early to draw firm conclusions about how the Act may impact claims but there is ample evidence that the Act is affecting risk placement and contract terms…
They say all is fair in love and football but what about insurance?
2016 was a big year for insurance claims – but who are the people behind the scenes, making sure customers receive the best service possible?
Insurance contract law has seen a huge amount of radical change over the past 12 months.
As the saying goes, ‘You get what you pay for'. We all hope that's the case, but when it comes to insurance that can come with some caveats. ‘You get what you pay for' - unless you failed to disclose information, however innocently, to your insurer when…
With cyber advances and skills gaps among the challenges soon facing the claims market, how can the sector future proof itself? Post, in association with the Forum of Insurance Lawyers, hosted an industry roundtable to find out
What brokers believe clients want can be far from the reality
As the dust settles on the UK’s vote to leave the European Union, some of the initial predictions about the impact of 'Brexit’ on mergers and acquisitions activity in the insurance market appear unfounded.
The issue of transparency was a discussion point at the Managing General Agent's Association annual conference in July. As a watch word for the industry, it can, of course, mean different things to different people.