Technology
Aon Benfield Fac launches web portal
The wave of electronic broking plans has continued in the square mile as Aon Benfield Fac launched web portal FAConnect
Self-service briefing: Satisfaction at stake
If you get self-service right, you will dramatically improve customer satisfaction. That was the claim of Aviva head of online experience Chris Abrathat who noted that when his business moved to this model, he was proud to have an average satisfaction…
Self-service briefing: 'Uniform customer' does not exist
Insurers looking to build a self-service strategy incorporating new technologies have been warned that "overload is rampant".
Self-service briefing: Aviva online boss warns of "beast" awakening
By moving to a self-service model, insurers must prepare themselves for "awakening the beast".
LV extends software deal
IT services company Atos Origin has signed a four-year contract extension with LV, which will see it continue to support LV's policy administration and renewals as well as online applications.
London market throws off "macho" resistance tag
The London market is on track to manage the "vast majority" of its claims electronically by 2011 despite persistent resistance to change within the sector, London Market Group chairman Barnabas Hurst-Bannister has claimed.
DAS to cut temporary staff after £10m loss
DAS has agreed a new call centre technology deal which could save the company almost £3.5m over the next two years — just weeks after revealing £10m losses for 2009.
Post webinar: focus on the ipod and soon to be i-pad generation
Alvin Jackson, director, Mulberry Consulting, Nicholas Thurlow, director – Text2Insure, Fortis and CSC consultant Keith Aylwin debate how insurers should respond to the ipod generation in this webinar which is now available, free, to view on-demand.
Guidewire launches new claims operations software
Software company Guidewire has launched a new claims performance tool as part of its end-to-end claims centre tool.
Groupama appoints e-commerce boss
Groupama had appointed current operations development manager Malcolm Etchells as its new head of e-commerce.
London Market Group outlines 2010 agenda
London Market Group chairman Barnabas Hurst-Bannister has outlined the groups plans for 2010 in an open letter to London market chief executives.
Thamesbank signs IT deal with Open GI
Thamesbank Insurance has signed a five-year deal with Open GI, which could see the broker double its IT capacity.
Isis launches claims handling pricing service
Isis Claims Solutions has launched a new third property damage claims solution designed to speed up the process and reduce costs by up to 300%.
Technology - strategy: Soothe the legacy headache
Short-term fixes and data silos still dominate the IT insurance landscape, storing up trouble for the future. Andy Nightingale explains the effectiveness of an alternative approach, from both a cost and capability perspective.
Commercial aggregators: Moving targets
Aggregators have gradually exerted a stranglehold on personal lines insurance distribution that only the most powerful marketing budgets can now compete with. Ralph Savage investigates the potential for aggregators to shift their gaze towards commercial…
View from the top: The changing focus of service delivery
Over the last year or so, while the focus has been on the credit crunch, a quiet revolution has been taking place in the way the insurance industry delivers its service. Modern service delivery is increasingly reliant on (and influenced by) the…
Cross named as Close director
David Cross joins from Homeserve
Beazley overhauls claims
Lloyd's insurer implements Guidewire technology.
Axa launches travel insurance portal
Online tool to help brokers manage client portfolios
RSA improve customer satisfaction by 15%
SPSS software used to analyse individual attitudes and behaviour.
Digital revolution
Fraud investigations are often hampered by traditional methods of recording and transcribing interviews. Simon Jones examines the advances made in digital recording and explains how this could help insurers cut fraud bills.