Technology
AI in payments operations: From hype to high-impact transformation
AI in payments is accelerating fast, yet 90% of payments firms still rely on spreadsheets to manage critical workflows. This white paper explores how payments organisations can move beyond manual work and adopt intelligent, automated operations at scale.
Big Interview: Dan McNally, Tide
Dan McNally, SVP and CEO of Tide Insurance Services, tells Insurance Post what drew him to lead the business management platform’s foray into insurance and how he intends to make an impact in the market.
ChatGPT insurance race: UK’s Malcolm takes on WaniWani
A UK insurtech incubated in Founders Factory is looking to take on US ChatGPT insurance app trailblazer WaniWani by creating an equivalent to Stripe’s standards for e-commerce “to properly unlock” artificial intelligence distribution in personal and SME…
What are the three technologies transforming insurance operations?
This blog explores how technologies such as AI, machine learning and robotic process automation (RPA) can improve accuracy and drive operational efficiency in insurance firms.
Axa shares AI approach after Aviva’s ChatGPT move
Axa has confirmed it is working with partners on using AI to “develop new capabilities that enhance trust, value and convenience for our customers”.
Insurtech Bertie broadens out to brokers
MGA-focused insurtech platform Bertie is expanding into the broker market.
Q&A: David King, Artificial Labs
David King, co-founder and co-CEO of Artificial Labs, breaks down how enabling a digital first ecosystem can realise the business’ intention to be a leading technology provider for the London market.
Mastering complexity: the premium payment processing revolution in insurance
Program administrators, including brokers, MGAs and MGUs play a vital role in facilitating insurance products. This article highlights the challenges associated with managing insurance premium payments and how premium processing systems can be leveraged…
Roundtable: Smarter claims, faster recovery – optimising return-to-work journeys
How modern, AI-driven claims intelligence can transform return-to-work experiences that benefit claimants, employers and insurers alike.
Hidden scammer arms race every business now faces
Matt Porter, CEO of insurance software provider Bridgetech, reveals cyber criminals latest tactics is one of the strongest arguments in favour of ditching working from home to return to the office.
How 3D inspection tech is transforming insurance
How advances in inspection technology, including the integration of drone imagery with ground-based Lidar scanning, are giving insurers unprecedented visibility of assets and buildings is examined by Rachel Gordon.
The future of insurance payment processing: AI, automation and beyond
Imagine a world where insurance payments are processed within minutes, fraud detection happens in real-time, and customers never face delays in claim payouts. This blog explores how emerging technologies are transforming insurance payment processing and…
British Insurance Awards 2026 shortlist revealed
The shortlist of the 2026 British Insurance Awards, which will take place at the Royal Albert Hall on 8 July, is announced today.
Enhancing efficiency in IBA processes for a leading insurance broker
A leading independent insurance distribution platform in the UK faced severe operational friction within its Insurance Broker Accounting and creditors processes. This case study shows how an intelligent automation platform enabled a leading broker to…
Maximising the potential of AI in insurance
Insights from the Insurance Post roundtable on AI implementation in insurance: key challenges and best practice
AI recruitment bot launching to address insurance hiring woes
George Shirley, a former account executive at Howden, is launching an artificial intelligence-native recruiter to address issues within the (re)insurance market.
Qover tops $100m in funding with $12m facility
Embedded insurance firm Qover has secured a $12m (£9.5m) growth capital facility from CIBC Innovation Banking.
Flock losses widen in final results ahead of Admiral takeover
Flock posted an operating loss of £9.6m for 2025, according to its last set of financial results filed to Companies House ahead of its sale to Admiral Group.
Big Interview: Emma Huntington, Admiral Pioneer
Emma Huntington, CEO of Admiral Pioneer, breaks down the ideology of the venture building arm of the insurance giant to Insurance Post, painting a clear picture of what makes a business worth nurturing.
60 Seconds With… Matthew Geyman, Intersys
Matthew Geyman, managing director of Intersys, liked a 1980s computer jumble sale and has a soft spot for Good Times.
ERS partners with autonomous vehicle firm Oxa
Lloyd’s motor insurer ERS has announced a deal to underwrite motor insurance risks for Oxa, a specialist in autonomous vehicle technology.
ChatGPT will reshape UK insurance faster than expected
Editor’s View: Aviva launching a ChatGPT insurance app plus data showing how consumers are already using the technology to purchase policies convinces Emma Ann Hughes the insurance industry is underestimating a significant distribution shift.
Aviva’s ChatGPT push draws scepticism from ex-aggregator exec
A former price comparison executive has questioned whether ChatGPT can currently become the dominant force in insurance distribution, despite a recent push by Aviva and Moneysupermarket to establish an early presence.
Q&A: James Rendell, BirdsEyeView
James Rendell, CEO and founder of BirdsEyeView, breaks down the gap he observed in the natural catastrophe and hazard modelling market that led to the launch of the business and his plans for its recent fundraise.