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Insurance fraud no longer a sideline issue
As insurers embed fraud expertise across claims operations, and technology takes on more of the routine screening, collaboration is becoming a competitive advantage.
Voice channels: the hidden front door to fraud
Criminals are increasingly targeting telephony channels as a gateway to wider fraud activity. But how can insurers use this intelligence to stay one step ahead?
Telephony data is your secret weapon against fraud
Real-time phone-number intelligence gives insurers a decisive edge in detecting fraud before it escalates.
BIA 2026 winner Q&A: QBE’s UK executive director Chris Wallace
QBE’s Chris Wallace explains what it means to be crowned General Insurer of the Year at the British Insurance Awards, sharing insights into claims transformation, developing solutions for emerging risks and the importance of keeping clients and brokers…
Telephony channels: are insurers missing fraud signals?
Laura Miller examines whether insurers are making the most of the fraud intelligence hidden in customer calls.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. Laura Miller examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Video Q&A: Smartnumbers’ Tim Burton on ghost broking, synthetic IDs and the growing threat of AI in fraud
In the latest Insurance Post video we caught up with Tim Burton, chief product and success officer at Smartnumbers, to discuss the need to move to proactive – rather than reactive – fraud detection.
Making AI work in insurance
How insurers can build confidence in AI, identify high-value use cases and create a foundation for wider adoption.
What practical AI adoption looks like for insurers
The potential of AI is different for every insurance business, but there are practical steps firms can take to unlock that value.
Instant claims: making straight-through processing a reality
The shift to instant claims is transforming insurance payments. But technological, regulatory and cultural hurdles stand in the way.
Roundtable: Can commercial insurers crack the fraud conundrum?
Insurers, brokers and fraud experts discussed the challenges of better data sharing, earlier detection and stronger cross-market cooperation.
Will Excel survive the insurance pricing revolution?
Insurers are modernising pricing, yet spreadsheets dominate workflows. Why hasn’t Excel gone away?
Five ways AI knowledge management transforms insurance service
Insurers face growing pressure to deliver accurate, compliant answers faster across increasingly complex product lines. AI knowledge management is how leading carriers are rising to that challenge
Roundtable: Smarter claims, faster recovery – optimising return-to-work journeys
How modern, AI-driven claims intelligence can transform return-to-work experiences that benefit claimants, employers and insurers alike.
Blog: Why cybersecurity alone isn’t enough to protect SMEs
As cyberattacks grow in frequency and sophistication, Gavin Shillito, cyber underwriter at rrelentless, explores why cybersecurity measures alone are rarely enough to protect SMEs, and how a proactive, resilience-first approach can help businesses…
Maximising the potential of AI in insurance
Insights from the Insurance Post roundtable on AI implementation in insurance: key challenges and best practice
Roundtable: Total loss in transition – EVs, costs and capacity
Total loss decisions are becoming more complex as EV technology, rising repair costs and shifting vehicle values reshape motor claims. Do current validation and valuation approaches remain fit for purpose?
Blog: Why resilience matters in today’s soft cyber market
As the UK cyber insurance market enters a soft phase, Duane Folkard, lead cyber underwriter at rrelentless, explores why lower premiums and broader cover can mask a growing resilience gap, and the critical role brokers play in helping businesses build…
Blog: Why insurers are losing sleep over risk convergence
David Reynolds, head of risk engineering and surveys at RiskSTOP, explains why converging threats are becoming harder to manage.
When pricing wags the dog: Pet insurers seek control
Rising veterinary costs, fragmented data and price-led competition are leaving the pet insurance market struggling to stay in control. Industry leaders say collaboration, clearer products and smarter use of data will be key to restoring balance.
‘Intelligent orchestration’ – how insurers are connecting AI, workflows and controls
Technology leaders discuss how insurers can best connect workflows, data and controls to turn AI hype into value.