Motor
Aviva’s telematics app; Ardonagh buys Westfield; Swiss Re appoints group CEO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
FOS expects uptick in complaints in 2024/25
The Financial Ombudsman Service has today announced it expects to see 47,400 insurance complaints, of which 18,700 will be about motor insurance, for the period between 1 April 2024 and 31 March 2025.
Aviva’s Ward on the spectre of paid-for online spoof ads
Trade Voice: Pete Ward, head of claims counter fraud at Aviva, explains how a small but highly visible group of unscrupulous accident management companies are misleading consumers.
Restoring direct business a ‘matter of priorities’, says Esure
Peter Bole, chief financial officer at Esure, told Insurance Post that restoring the insurer’s ability to sell directly to customers is a “matter of priorities”.
LexisNexis and Thatcham address concerns over motor data partnership
After complaints about price increases and the abrupt “cancelling of contracts”, bosses at Thatcham and LexisNexis have said their recently announced partnership is updating the “archaic” way in which the data is distributed.
FCA still unhappy with motor insurance valuations
Despite previous enforcement action, the Financial Conduct Authority has felt in necessary to issue motor insurers another warning against undervaluing written-off or stolen vehicles
Suspected serial insurance fraudster arrested
Operation Henhouse, a month-long nationwide 'policing intensification' on fraud that ran through February, has resulted in the arrest of a suspected serial insurance fraudster.
‘Common sense prevails’ as Supreme Court rejects insurer mixed injury appeals
The Supreme Court has rejected the insurer-led appeal against its decision on the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries.
Motor insurers warned about political and regulatory intervention
Motor insurers stand on the precipice of a possible explosion in complaints relating to essentials and value policies. And if the industry does not act it should be ready for political and regulatory intervention.
Lithium batteries causing fire-related home claims to surge
Prestige Underwriting has called for better collaboration between e-bike manufacturers and insurers, after the average cost of fire-related home insurance claims has quadrupled since 2007, to more than £24,000.
Ageas rules out any more bids for DLG
Ageas has confirmed that, following two failed attempts, the Belgian insurer “will not” make any more offers for Direct Line Group.
Tesco’s pet partnership; Hiscox’s poetry; Biba’s compliance lead
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Direct Line CEO reveals plan to get business ‘back on track’
Direct Line Group’s CEO, Adam Winslow, has claimed the insurer has “strong foundations to build on”, adding the motor business had “turned the corner”.
Whiplash reforms shift insurers’ legal ‘buying criteria’
Three years on from the whiplash reforms, Minster Law’s CEO Shirley Woolham said insurers’ “buying criteria” for legal partners is shifting toward organisational sustainability.
Why we empathise with consumers on premium prices
Mark Shepherd, head of general insurance policy at the Association of British Insurers, explains why empathising with motor insurance customers is crucial and how the trade body is helping providers to improve the communication of product value at…
Direct Line aims to cut costs by £100m following £189m loss
Direct Line CEO Adam Winslow has revealed plans to slash operating costs by £100m by the end of 2025 after the business made a £189.5m loss in 2023.
British Insurance Technology Awards shortlist 2024 announced
Today Insurance Post can reveal the shortlist for the 2024 British Insurance Technology Awards.
RSA ‘not finished’ building commercial book
Briefing: Sources have told Insurance Post that RSA is ‘not finished’ with its commercial build, with one claiming the insurer is looking at the potential purchase of Covéa’s commercial lines business.
Sabre doubles dividend as it posts record premium income
Sabre has posted record premium income of £225.1m for 2023, while total dividend has doubled to 9p per share.
Big Interview: Nick Turner, NFU Mutual
Nick Turner, group CEO of NFU Mutual, sits down with Harry Curtis to explain the insurer's growth ambitions, what it's like running a mutual, and how it serves rural communities.
Scale of motor insurance quote manipulation laid bare
Data analysis: As the cost-of-living crisis caused a growing number of people to feel the pinch over the last two years there has been at least a 20% uptick in quote manipulation, analysis of 360 million quotes has revealed.
Q&A: Aviva’s Ryan Birbeck and Michael Yabantu
Aviva’s Michael Yabantu, managing director of mid-market, and Ryan Birbeck, broker and client development director, sit down with Insurance Post to talk about the internal changes Aviva has made to make access easier for brokers, what product lines it…
Could premium finance face Gap-like FCA action?
After the Financial Conduct Authority’s Matt Brewis labelled premium finance a “poor product”, Scott McGee examines if the industry has done enough to defend this method of paying for insurance or whether the regulator will soon feel forced to clamp down…
Top trends driving motor insurance
Post Podcast: 2024 will be a corrective year for motor insurers as they move back towards profitability, industry experts have predicted.