Home insurance
McGill’s aviation solution; Aviva’s flood risk app; Zurich UK’s COO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Consumer trust and claims satisfaction rates on the rise
Both trust and claims satisfaction rates among insurance customers are on the rise, according to new data from Fairer Finance.
Compare the Market reports drop in period home premiums
Compare the Market has reported a 15% year-on-year drop in home insurance premiums for homes built before the First World War.
NFU Mutual denies playing catch-up with digital strategy
NFU Mutual has positioned its digital transformation as a long-term strategy to blend technology with its agency model, rather than simply playing catch-up with the rest of the market.
Rising labour costs leaving buildings underinsured
Shortages in skilled trades are forcing rebuild values up, potentially leaving buildings underinsured, according to RebuildCostAssessment.com.
Saga and Ageas to launch home insurance this month
Following the launch of a motor insurance product in December, Saga and Ageas are launching a home insurance product by the end of this month.
ChatGPT insurance race: UK’s Malcolm takes on WaniWani
A UK insurtech incubated in Founders Factory is looking to take on US ChatGPT insurance app trailblazer WaniWani by creating an equivalent to Stripe’s standards for e-commerce “to properly unlock” artificial intelligence distribution in personal and SME…
Home insurance market shrinks as product strategies evolve
Although home insurance provider numbers have declined significantly since 2016, Angela Pilley, insight consultant for general insurance at Defaqto, reveals insurers are maintaining consumer choice through expanded product options.
Axa shares AI approach after Aviva’s ChatGPT move
Axa has confirmed it is working with partners on using AI to “develop new capabilities that enhance trust, value and convenience for our customers”.
Pen Underwriting enters strategic partnership with Hiscox
MGA Pen Underwriting has teamed up with Zurich and Hiscox on non-standard property insurance in the UK, Channel Islands, and Isle of Man.
How temporary is the ABI’s fire safety facility?
On the second anniversary of the Association of British Insurers’ Fire Safety Reinsurance Scheme, Scott McGee examines how the facility is operating and whether it is likely to be extended beyond the five years originally set for it.
Flood risk causes £239 home insurance premium gap
Homeowners in previously flooded properties are paying more than double the UK average for home insurance, according to new data from Compare the Market.
ChatGPT will reshape UK insurance faster than expected
Editor’s View: Aviva launching a ChatGPT insurance app plus data showing how consumers are already using the technology to purchase policies convinces Emma Ann Hughes the insurance industry is underestimating a significant distribution shift.
Storm damage claims test insurers’ settlement choices
A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly…
Closing the protection gap for social renters
Despite falling premiums and targeted schemes, two thirds of renters still go without contents insurance. Tom Luckham explores the industry's efforts to close that gap whether the real barrier to greater take-up of contents insurance among renters is…
ChatGPT ‘sci-fi’ fears dismissed by Confused’s CTO
Timothy Kimball, chief technology officer of Confused.com, has pushed back at suggestions artificial intelligence will undermine price comparison websites, arguing the technology is an opportunity rather than a threat.
Aviva to launch first UK ChatGPT insurance app
Aviva is set to be the first major UK insurer to launch an app on ChatGPT, Insurance Post can exclusively reveal.
Home insurers heading for losses this year
UK home insurers are expected to be lossmaking in 2026 due to market and geopolitical pressures, according to the latest EY home insurance results analysis.
Government’s deregulation would worsen home insurance outlook
Louise Clark, general insurance policy manager at the Association of British Insurers, has urged the government to reconsider proposals to further relax building regulations following the close of a recent consultation.
ChatGPT delivers fourfold conversion uplift for insurer
Traffic generated through ChatGPT is converting at four times the rate of traditional search engines, signalling a major shift in how customers buy insurance, according to Juan Garcia, co-founder and co-CEO of Tuio.
Mindset shift needed to handle complex home insurance claims
With eco-builds, smart homes, and modern construction, claims are more complex than ever, requiring insurers, contractors and clients to rethink risk and prevention, according to experts at Insurance Post’s Claims Club.