Insurance consumers leaning towards humans over AI
Customers prefer dealing with a human when buying cover and feel that human interaction is essential when it comes to claims, according to data from KPMG.
That’s particularly true of younger people with two-thirds (66%) of 18–24-year-olds willing to pay more for an insurance policy if it guaranteed greater human involvement in claims handling. NewOnly users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
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