Chartered Insurance Institute (CII)
Biba chair calls on insurers to commit to signposting
Caroline Barr, chair of the British Insurance Brokers’ Association, has called on insurers to commit to signposting customers to specialist providers when the market fails to meet their needs.
Ogden calls for different responses to predictable shocks
Stephanie Ogden, CEO of Munich Re Global Specialty, has said the insurance industry must respond differently to predictable shocks as it becomes accustomed to black swan events.
Aviva’s Blanc urges CII to ‘stay relevant’ amid AI boom
Aviva Group CEO Amanda Blanc has urged the Chartered Insurance Institute to lean into the “extraordinary opportunity” but stave off the real “threat of irrelevance” it faces as artificial intelligence continues to change the way the industry operates.
CII CEO raises concerns over AI and entry-level insurance roles
Matthew Hill, CEO of the Chartered Insurance Institute, has warned that the automation of entry-level tasks could change how future insurance professionals develop their skills and judgement.
Q&A: James O’Hara, AbbeyAutoline
James O’Hara, a Chartered insurance broker and senior manager at AbbeyAutoline, reveals how he achieved one of the Chartered Insurance Institute’s highest global accolades after topping the performance charts in his Fellowship examinations.
Throwback Thursday: RSA’s insurance education concerns
Insurance Post’s Throwback Thursday steps back in time to September 1981 to remind you what was going on this week in insurance history when concerns were raised about a lack of commitment to insurance education by the sector’s employers and managers.
Diary of an Insurer: Zurich’s Paul Green
Paul Green, Zurich UK's multinational hub manager, engages with brokers, leads underwriters, enjoys river walks with his dog and late-night F1 racing sessions.
Diversity and Inclusion In Insurance Awards 2026 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2026 Diversity and Inclusion In Insurance Awards.
Why AI must not become an excuse to stop hiring junior staff
Trade Voice: Stefan Daines, member of the Chartered Insurance Institute Broking Community Board and broking director at Daines Kapp, argues artificial intelligence's freed-up capacity should go towards training junior colleagues, not replacing them.
Diary of an Insurance PR: Harrison Sadler's Alison Reeson
Alison Reeson, deputy managing director of Harrison Sadler, has a rook for an alarm clock, wears the wrong shoes for a long walk and prepares a client for a podcast about telematics and young drivers.
Pen’s capacity; Seventeen’s acquisition; Bspoke’s hires
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Proactive AI can assist vulnerable customers, says IPI’s Farley
Personalised and proactive AI can help vulnerable customers while freeing up capacity, says IPI AI strategist Craig Farley, who believes insurers need to start linking their data systems together to help key individuals.
Admiral backs government-led financial services skills drive
Admiral has joined more than 20 financial services firms committing to invest in workforce skills, develop talent pipelines and tackle sector-wide skills gaps through a new government-backed agreement.
Why treating insurance like bin bags is a fraud risk
Trade Voice: Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, argues treating insurance like any other commoditised purchase could push customers into fraud, wittingly or not.
CII creates insurer board as qualification changes lag
The Chartered Insurance Institute has created a new advisory board of insurance professionals as it seeks to strengthen practitioner input following executive turnover and a delayed overhaul of its qualifications framework.
Penny Black’s Social Diary: CII lounge with a legacy
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
GDPR ‘no excuse’ for supporting vulnerable customers
The Chartered Insurance Institute has told insurers not to use General Data Protection Regulation “as an excuse” to avoid supporting vulnerable customers.
Supporting domestic abuse victims in insurance
What brokers and insurance providers can do to support customers who are experiencing domestic abuse is the focus of the latest Insurance Post Podcast.
Penny Black’s Social Diary: CII’s Paddington pitstop; Arch’s bunnies
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Throwback Thursday: CII CEO praised
Insurance Post’s Throwback Thursday steps back in time to June 1971 to remind you what was going on this week in insurance history when the Chartered Insurance Institute's CEO retired prompting reflections on his legacy.
Telematics specialist calls on government to do more on road safety
Industry experts expressed mixed views on next steps after the Chartered Insurance Institute launched a consultation into the role insurers can play in improving road safety for young drivers.