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Insurance exports hit a new high according to The City UK report

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Net UK insurance exports reached a record £8.3bn in 2009 according to a new report.

Net exports of the UK financial sector fell by 17% in 2009 to £41.8bn from the 2008 peak, but still exceeded any previous year, according to the annual UK Financial Sector Net Exports report released

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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