Post - Post November 2018
The November issue is now available as a pdf to download – please click here
Articles in this issue
Editor's comment: Only yourselves to blame
Over the past two-and-a-half years, I have written in this column no less than three articles urging insurers to act on the problem of dual pricing.
Analysis: The dual pricing super complaint
Citizens Advice has launched a super complaint targeting dual pricing to the Competition and Markets Authority. The complaint is the consumer champion’s first in seven years and shines a spotlight on five key areas: home insurance, mobile, broadband,…
Analysis: Are cavity wall insulation claims the new PPI?
Insurers are seeing a spike in people claiming improper installation of cavity wall insulation. Is this the new money spinner for CMCs?
Rising star: Max Jones, BHIB Insurance Brokers
An insurance apprenticeship caught Max Jones’s eye when he finished his A Levels and hard work since means he has already progressed to claims technician at BHIB Insurance Brokers
My other life: Tennis coach – Crispin Moger, Marmalade
Crispin Moger, CEO for Marmalade, is a trained Lawn Tennis Association tennis coach
Interview: Chris Lay, Marsh
Chris Lay enjoyed his time in Canada but Marsh’s new UK and Ireland CEO has no doubt that London is the place to be. “The UK is a priority for Marsh,” he told Cecile Brisson, just before the world’s biggest broker bought off London-based broker Jardine…
Top 30 Asian insurers: Diverse markets
AM Best’s ranking of Asia-Pacific non-life insurers remains dominated by the same companies as last year, writes director of analytics Chi-Yeung Lok, noting the market characteristics of mature and emerging markets stay as disparate as ever
Roundtable: How to offer a niche insurance user experience
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
Q&A: BLM's Matthew Harrington and Alistair Kinley
Against a backdrop of changing client demands, political uncertainty and new legislation, Jonathan Swift caught up with BLM senior partner Matthew Harrington and director of policy and government affairs Alistair Kinley to discuss how the law firm is…
Analysis: Little online lies
Consumers might lie online to get cheaper quotes but insurers are using digital technology to detect potential fraud.
Analysis: AI's hidden risks
Artificial intelligence will have unexpected consequences, which will raise tricky liability questions and will probably change the nature of claims
Analysis: Subsidence surge
Insurers and loss adjusters are using digital technologies to handle this autumn’s surge in subsidence claims but they are not forgetting the human touch is the best way to get to the root of the problem
Blog: Loss adjusters are developing new skills to tackle escape of water claims
As insurers are trying to tackle rising escape of water claims costs, loss adjusters are developing increasingly specialised skills, explains Darren Francis, escape of water project manager at Crawford & Company.
Axa XL announces replacement for Paul Jardine
Paul Greensmith has been appointed CEO of the newly-formed company Axa XL, replacing Paul Jardine.
Pioneer names former XL Catlin CEO as boss
Former XL Catlin UK CEO Andrew McMellin has been named CEO of Pioneer Underwriters.
Brit executive chairman Mark Cloutier departs for Aspen
Brit executive chairman Mark Cloutier is leaving the Lloyd’s insurer, to become CEO and chairman of Aspen
Ageas insurance CEO departs in management shakeup
Ageas has restructured its senior management, resulting in the departure of insurance CEO François-Xavier Boisseau as well as other senior figures.
Mark Wilson steps down as Aviva CEO
Mark Wilson has stepped down as CEO of Aviva after completing a ‘turnaround phase’ at the company.
Bureau Veritas unveils holographic training aid
Bureau Veritas has unveiled a new training aid using mixed reality technology that could drastically reduce training time on large industrial boilers.
Penny Black's social world: November 2018
More mudders, netball’s Neville and an eye mask event