Post - Post July 2019
The July issue is now available as a pdf to download – please click here
Articles in this issue
Editor's comment: Fair and quick
As many of you know I’m a motorhome owner and as a family we enjoy camping.
Analysis: Charting a path through the ‘wild west’ of surveillance
Insurers still regularly use private detectives to investigate suspicious claims, despite the sector being largely unregulated. How are claims bosses navigating the potential pitfalls?
Analysis: Is the IPT review another disappointment?
The government has promised to review the application of the Insurance Premium Tax. But does the planned review go far enough?
Hiscox's Ben Walter on why insurance needs a digital turbo charge
Digital transformation is urgently needed to make our industry faster and more efficient, says Ben Walter of Hiscox Global Retail
CII's Sian Fisher on how professionalism affects reputation in insurance
Good reputation takes time to build but Sian Fisher, CEO, Chartered Insurance Institute, explains how being transparent, diverse and having a commitment to professionalism can help the insurance industry achieve this.
First Central's Andy James on trusting in insurance
Only 15% of customers will claim on their motor policies this year so how can insurers increase trust in the sector and improve its reputation with such a small touch point with customers asks Andy James, chief commercial officer at First Central…
Blog: When is a professional not a professional?
Many organisations seek to employ professionals assuming they have the characteristics to bring reputational premium to organisations. Jyoti Navare, chartered insurance practitioner and associate professor at the Department of Economics at Middlesex…
Rising Star: Tosin Omosebi, QBE
Claims adjuster Tosin Omosebi has recently been made co-chair of QBE’s claims employee opinion forum
My other life: Stephen Ford, Masterchef finalist
When not working as business intelligence manager at Sedgwick, Stephen Ford is busy cooking for the rich and famous at his high-end catering brand Salt Kitchen after being a finalist in the BBC's Masterchef competition.
Interview: Dominic Clayden, Motor Insurers’ Bureau
The newly appointed CEO of the Motor Insurers’ Bureau discusses modernisation, Brexit, whiplash portals, and Lewis v Tindale with Martin Croucher
Analysis: The future of pricing - Tightening the noose
The dual pricing noose is slowly tightening around the insurance industry’s neck. Its laudable attempts to escape from the regulatory hangman seem increasingly futile as the pressure is mounting on the Financial Conduct Authority to take action.
Analysis: The future of pricing – Data and technology
Insurers are coming under increasing pressure to develop new ways of pricing. But, while data and technology hold the key, insurers face some significant challenges as they move to this brave new world.
Analysis: The future of pricing - A responsible revolution
Change is hitting insurers at a much faster pace than ever before. Are they ready to keep up and able to re-establish some of the trust that has been lost?
Roundtable: Digital Transformation – to what extent has hype turned into action?
While the topic of digital transformation has been around for the past decade, consultancies continue to warn that further transformation is required. Post, in association with Marklogic, held a roundtable with senior figures from the insurance industry,…
Analysis: Diversity and Inclusion: A marked shift in commitment
Diversity and inclusion have moved from buzzwords to being embraced by the insurance industry for all the right reasons but is it doing enough?
Analysis: Charity & CSR: Protect and survive
The insurance sector is one of the mainstays of the UK economy, contributing nearly £30bn and employing more than 300,000 people. Its sheer size and financial strength gives the industry the opportunity to do good for the people who rely on it
Analysis: The road to inclusion
Most people in the industry would probably describe themselves as open-minded, abhorring any kind of discrimination and supportive of more diversity in the workplace. The enthusiasm for change from all quarters is testament to that
Research: In search of trust in the personal lines market
Insurance suffers from a bad reputation. Ian Hughes, CEO of Consumer Intelligence, asks what changes firms could make to improve this in the future
Charlotte Halkett joins Bought By Many
Bought By Many has appointed Charlotte Halkett as its first chief commercial officer.
Axa XL appoints Christopher Read as COO
Christopher Read has been appointed as Axa XL’s UK chief operating officer, joining from EY, where he was an associate partner.
Ecclesiastical appoints Denise Cockrem as group chief financial officer
Eccslesiastical has appointed Denise Cockrem as group chief financial officer.
Crawford boosts senior team with Axa and Zurich hires
Crawford & Company has bolstered its client relationship function with a trio of senior hires from major insurers.
Premium Credit appoints ex-Wonga boss Tara Waite as CEO
Premium Credit has appointed Tara Waite as CEO, replacing Tom Woolgrove.
ERS to launch underwriting academy in Swansea
Specialist motor insurer ERS will open an underwriting academy in its Swansea office.
Penny Black's Social World: July 2019
Festival of Football, charity communities and clean air commitments